Summary
Overview
Work History
Education
Skills
Timeline
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Livia Palmer

Summary

Personable and energetic worker committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in customer service, planning and problem-solving.

Overview

7
7
years of professional experience

Work History

Bartender/Server

Outback Steakhouse
06.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Transportation Operator

Walt Disney World Company
06.2019 - 06.2021
  • Met safety and regulatory standards for full operational compliance.
  • Answered passenger questions and provided information about schedules, routes, local theme parks, resorts and vehicle and company regulations.
  • Recognized, documented, and advised on removal of hazards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

General Manager

MidiCi The Neapolitan Pizza Company
09.2016 - 08.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, scheduling and hiring.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Reported issues to higher management with great detail.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Associate of Arts -

Valencia College
Kissimmee, FL
05.2016

Skills

  • Cash Handling
  • Quality Control
  • Hospitality Service Expertise
  • Time Management
  • Verbal and Written Communication
  • Organizational Efficiency
  • Attending Multiple Customers
  • Anticipating Needs
  • Error Identification

Timeline

Bartender/Server

Outback Steakhouse
06.2021 - Current

Transportation Operator

Walt Disney World Company
06.2019 - 06.2021

General Manager

MidiCi The Neapolitan Pizza Company
09.2016 - 08.2019

Associate of Arts -

Valencia College

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Livia Palmer