LIVIA SILVA-BALLOU
Pembroke Pines,FL.
Summary
Sales & Operations Manager Forward-thinking professional with experience in sales management, finance, operations, human resources, and skilled at operating departments efficiently to exceed goals. Proven track record of overseeing sales and financial transactions reporting and processes for multi-million-dollar portfolios, ensuring accuracy, efficiency, and client satisfaction. Motivated, detail-oriented with strong interpersonal skills to collaborate across teams. Adept at problem-solving and communication across diverse cultural backgrounds.
Overview
19
19
years of professional experience
Work History
Regional Sales & Operations Manager
FERGUSON ENTERPRISES LLC
08.2021 - Current
- Increased regional annual sales revenue by 12% implementing strategic sales plans and fostering strong relationships with key clients
- Streamlined operations for enhanced efficiency and cost reduction, resulting in improved 8% profitability across region
- Developed high-performing sales teams through targeted recruitment, training, and performance management initiatives
- Implemented regional talent development programs to foster employee growth and retention, resulting in more skilled and engaged workforce by bringing manufactures in office for product knowledge training as well as organizing field trips to job sites to boost knowledge and engagement
- Maintained financial controls, planned business operations and control expenses by overseeing and updating expense reports
- Implemented data-driven decision-making processes, driving significant improvements in billing and accounts receiving performance metrics
- Optimized inventory management processes by implementing forecasting tools and demand planning techniques, reducing stockouts and excess inventory costs
- Managed budgeting and financial reporting processes for region, always maintaining fiscal responsibility and accountability
- Ensured compliance with corporate policies as well as local laws/regulations throughout regional operations, minimizing risk exposure for organization
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with cross-functional teams to develop innovative solutions addressing customer needs and resolve Billing discrepancies
- Responsible for
Store Manager
CABINETS TO GO
02.2020 - 07.2021
- Responsible for day-to-day operations of Miami store, including sales, order management, human resources, inventory control, reporting, and store maintenance
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Self-motivated, exceeded annual sales forecast by 5% in first year after store opening during COVID 2019 pandemic
- Analyzed sales data, including profit and loss statements, to compose store budget that cut costs by 15% by focusing on ordering accuracy and efficient merchandise delivery planning
- Increased customer satisfaction and bottom line by focusing on developing associate's competencies, maintaining positive and close relationship with all services providers, explaining, and offering special promotions, and building loyalty professional club membership
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives to maximize customer leads and engagement.
Department Manager
IKEA
02.2008 - 01.2020
- Supervised, coordinated, and directed daily operations for Kitchen Department
- Aggressively recruited and staffed strong team, which included solid development plan for each hire to optimize sales goals
- Reduced operational costs through effective budget management and resource allocation
- Responsible for all operations of $5 million/year Sales Department and enhanced department efficiency by streamlining processes and implementing time-saving strategies
- Monitored and followed up on Key Performance Indicators, evaluating sales, inventory, and gross margin
- Researched and utilized merchandising standards with most growth potential to improve exposure and raise underperforming areas, outperforming business goals by 7%
- Facilitated “How to Plan Kitchen” workshop for customers
- Promoted new financing benefits to customers, resulting in Miami Store achieving most credit card sales / by store nationally.
Human Resources Assistant/Onboard Partner
IKEA Group
06.2005 - 01.2008
- Facilitated new hire orientation for large groups of cohorts, preparing associates for customer facing roles in fast-paced retail environment
- Managed all data entry in HRIS which included new hire entry, termination procedural paperwork, benefits and payroll reporting, and ad-hoc queries requested by HR Team and/or Management
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures
- Spearheaded employee wellness events from planning, budgeting, scheduling, and executing activities; received positive feedback from staff and on-site vendors
- Partnered with all departments managers to effectively manage and coach their teams for higher performance and maintain 85% retention rate
- Reduced turnover rates from 68% to 83% by conducting thorough exit interviews and addressing employees'' concerns
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Education
MBA - BUSINESS ADMINISTRATION, International Business
University of Arizona
CERTIFICATE IN MARKETING ADMINISTRATION -
Commerce
HUMAN RESOURCES MANAGEMENT CERTIFICATECERTIFICATE -
University of Massachusetts
Skills
- Sales Operation, Reporting & Planning
- Financial Management- Budgets, P&Ls, Need Analysis
- Event Planning
- Financial Processes and Planning
- Global View/SAP for HR (PeopleSoft)
- Microsoft Office Suite, QuickBooks
- NetSuite Software-CRM & ERP
- Customer Accounts Management
- Customer Relationship Development
- Regulatory Compliance Monitoring
- Bank Account Management
- Operational Efficiency and Safety
Affiliations
Member of Alpha Kappa Sorority Inc.
ICEF-International Women Association, Ambassador to Cape Verde Islands
Timeline
Regional Sales & Operations Manager
FERGUSON ENTERPRISES LLC
08.2021 - Current
Store Manager
CABINETS TO GO
02.2020 - 07.2021
Department Manager
IKEA
02.2008 - 01.2020
Human Resources Assistant/Onboard Partner
IKEA Group
06.2005 - 01.2008
MBA - BUSINESS ADMINISTRATION, International Business
University of Arizona
CERTIFICATE IN MARKETING ADMINISTRATION -
Commerce
HUMAN RESOURCES MANAGEMENT CERTIFICATECERTIFICATE -
University of Massachusetts