Livia Taleff
Cincinnati,US
Summary
I am a communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I have a history of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I am a very highly motivated employee with a desire to take on new challenges. I believe that I have a strong worth ethic, adaptability, and exceptional interpersonal skills. I adept at working effectively unsupervised and quickly mastering new skills. I am also a hardworking employee with customer service, multitasking, and time management abilities, who is very devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Discover
11.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
RDI Corporation
09.2022 - 03.2023
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Educated customers about promotions to increase sales
- Answered customer calls promptly to avoid long wait times on hold
- Promoted available products and services to customers during service, account management, and order calls
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Made certain that clients received excellent service to not only maintain but also expand, their relationships for future business opportunities
- Complete and accurate work and keep customer files up to date
- Am responsible for resolving customer issues and making recommendations
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution
- Interact with clients to determine their needs and provide an exceptional shopping experience, receiving positive feedback from management on my communication and client interaction
- Handle credit card transactions and applications
- Aided clients and took personal responsibility for resolving their issues.
Cashier
Kroger
06.2016 - 04.2019
- Credit cards, checks, gift cards, and coupons were all processed by myself.
- Immediately informed managers of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Processed new orders quickly and accurately, completing [Number]+ daily transactions
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Efficiently and accurately process a large number of transactions.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Learned how to deal with checks and credit cards
- Greeted customers with a smile and offered prompt and dedicated assistance
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
Education
High School -
Oak Hills High School
Cincinnati, OH05.2016
Skills
- High volume transactions
- Coupons and gift cards
- Excellent verbal communication
- Money management
- Customer service
- Coin counting
- Cash Handling
- Cleaning and sanitizing
- Cash register operations
- Sales
- Credit card authorizations
- Spirit, wine and beer expertise
- Scanner operations
- Bagging assistance
- Point-of-sale system operation
- Check cashing
- Cleanliness
- Payment processing
- Quality assurance
- Data entry
- Dependable and reliable
- Reading comprehension
- High-energy attitude
- Critical thinking
- Credit card processing
- Order fulfillment
- Retail store support
- Data Entry
- Order Fulfillment
- Account updating
- Calm Under Pressure
- Call Management
- Documentation
Timeline
Customer Service Representative
Discover
11.2023 - Current
Customer Service Representative
RDI Corporation
09.2022 - 03.2023
Cashier
Kroger
06.2016 - 04.2019
High School -
Oak Hills High School