Summary
Overview
Work History
Education
Skills
Timeline
Generic

Livia Tewa

Polacca,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Referral Coordinator

A To Z Dermatology
05.2020 - 03.2021
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.
  • Scheduled appointments with specialists on behalf of clients.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Catering Assistant

Spectra
02.2018 - 04.2018
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Collaborated with team members to execute seamless catering events for clients.
  • Supported efficient kitchen operations by maintaining a clean and organized workspace.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained flexible work schedule to meet event needs.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Pushed, pulled and transported large loads and objects.
  • Removed trash and cleaned kitchen garbage containers.
  • Monitored food temperature, discarding items not stored correctly.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Catering Assistant

Spectra
02.2016 - 04.2016
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Collaborated with team members to execute seamless catering events for clients.
  • Supported efficient kitchen operations by maintaining a clean and organized workspace.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained flexible work schedule to meet event needs.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Pushed, pulled and transported large loads and objects.
  • Removed trash and cleaned kitchen garbage containers.
  • Monitored food temperature, discarding items not stored correctly.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Catering Assistant

Ovations
02.2015 - 04.2015
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Collaborated with team members to execute seamless catering events for clients.
  • Supported efficient kitchen operations by maintaining a clean and organized workspace.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Participated in post-event evaluations to identify areas of improvement for future catering assignments.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained flexible work schedule to meet event needs.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Pushed, pulled and transported large loads and objects.
  • Removed trash and cleaned kitchen garbage containers.
  • Monitored food temperature, discarding items not stored correctly.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Group Home Staff Member

The Tungland Corporation
06.2008 - 05.2009
  • Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
  • Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
  • Promoted resident independence by encouraging self-care and decision-making skills.
  • Facilitated communication among residents, families, and staff to ensure accurate information sharing and collaborative care.
  • Coordinated recreational activities for diverse groups of residents, promoting social interaction and mental stimulation.
  • Maintained detailed documentation of resident progress, updating care plans as necessary to reflect changing needs or goals.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing physical, emotional, and cognitive aspects of each resident''s wellbeing.
  • Assisted in conflict resolution among residents by mediating disputes and promoting effective communication strategies.
  • Provided crisis intervention when necessary to maintain the safety of all group home occupants.
  • Conducted thorough facility inspections to ensure compliance with state regulations and maintain a clean, hazard-free environment for residents and staff alike.
  • Participated in ongoing professional development opportunities to stay informed on best practices within the industry and continually improve service provision methods.
  • Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
  • Assisted residents in navigating complex social situations by providing guidance on interpersonal communication skills, fostering healthy relationships among group home occupants.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Group Home Manager

The Tungland Corporation
12.2007 - 06.2008
  • Enhanced residents'' quality of life by developing and implementing individualized care plans.
  • Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
  • Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
  • Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Streamlined group home operations through effective budget management and resource allocation.
  • Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Strengthened community ties through partnership development with local organizations, schools, and businesses for resources and services.
  • Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
  • Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
  • Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
  • Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
  • Served as an advocate for resident rights within the community at large ensuring equal access to resources when needed or desired.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Utilized data-driven decision-making to continuously improve the quality of care and service provided to each resident within the group home.
  • Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
  • Evaluated staff performance regularly, offering constructive feedback and implementing performance improvement plans when necessary.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Assisted residents with basic hygiene and healthcare needs.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Offered learning opportunities to help residents develop important life skills.
  • Organized entertaining recreational activities for home while staying within $[Amount] budget.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Provided leadership, guidance and support to staff members.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Group Home Staff Member

The Tungland Corporation
01.2006 - 05.2007
  • Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
  • Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
  • Promoted resident independence by encouraging self-care and decision-making skills.
  • Facilitated communication among residents, families, and staff to ensure accurate information sharing and collaborative care.
  • Coordinated recreational activities for diverse groups of residents, promoting social interaction and mental stimulation.
  • Maintained detailed documentation of resident progress, updating care plans as necessary to reflect changing needs or goals.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing physical, emotional, and cognitive aspects of each resident''s wellbeing.
  • Assisted in conflict resolution among residents by mediating disputes and promoting effective communication strategies.
  • Provided crisis intervention when necessary to maintain the safety of all group home occupants.
  • Conducted thorough facility inspections to ensure compliance with state regulations and maintain a clean, hazard-free environment for residents and staff alike.
  • Participated in ongoing professional development opportunities to stay informed on best practices within the industry and continually improve service provision methods.
  • Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
  • Assisted residents in navigating complex social situations by providing guidance on interpersonal communication skills, fostering healthy relationships among group home occupants.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.

Sales Associate

Ross Dress For Less
07.2004 - 06.2005
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Sales Associate

Aeropostale
12.2003 - 12.2003
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.

Sales Associate

T.J. Maxx
07.2001 - 09.2002
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Lot Attendant

Diamond Dodge
05.2000 - 06.2001
  • Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
  • Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Improved vehicle security by regularly monitoring and reporting any suspicious activity on the premises.
  • Ensured safety of customers and colleagues by adhering to company guidelines and procedures when driving vehicles on the lot.
  • Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
  • Expedited service appointments by promptly delivering customer vehicles to service technicians upon arrival.
  • Safeguarded pristine vehicle conditions by utilizing protective equipment such as seat covers and floor mats during transportation or storage tasks.
  • Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
  • Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
  • Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
  • Followed safety protocols for personal, guest and automobile safety.
  • Detail, wash, and prepare new and used vehicles for sale and deliveries.
  • Provide complimentary shuttle services to customers.
  • Assisted in the hiring process of new employees.

Surgical Technologist

Chinle Comprehensive Health Care Facility
11.1999 - 02.2000
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
  • Contributed to successful operations by assembling and organizing surgical equipment with precision.
  • Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
  • Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
  • Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Received recognition for excellent performance in assisting with emergency surgeries, resulting in positive patient outcomes.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
  • Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Maintained high infection control standards.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Created and maintained unobstructed operative fields using diverse range of tools.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.
  • Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Provided wound care post-operatively to promote healing and reduce risk of infections.

Surgical Technologist

Tuba City Regional Health Care
05.1999 - 08.1999
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
  • Contributed to successful operations by assembling and organizing surgical equipment with precision.
  • Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
  • Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Received recognition for excellent performance in assisting with emergency surgeries, resulting in positive patient outcomes.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
  • Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Maintained high infection control standards.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and laparoscopic surgery procedures.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.
  • Provided wound care post-operatively to promote healing and reduce risk of infections.

Education

General Studies

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

General Studies

Northland Pioneer College
Holbrook, AZ

Medical Assistant

Carrington College
Mesa
05.2020

Surgical Technology

The Bryman School - Phoenix
Phoenix, AZ
08.1999

Skills

  • Appointment Scheduling
  • Accurate Documentation
  • Multi-Line Telephone Operation
  • Pre-Authorizations
  • Insurance Verification
  • Medical Terminology
  • Scheduling Software
  • HIPAA Regulations
  • Database Management
  • Google Suite Proficiency
  • Patient Scheduling
  • Customer service
  • Resourcefulness
  • Interpersonal skills
  • Multitasking capabilities
  • Confidentiality maintenance
  • Critical thinking
  • Effective communication
  • Time management
  • Computer literacy
  • Attention to detail
  • Decision-making
  • Problem-solving
  • Telephone etiquette
  • Healthcare systems understanding
  • Adaptability
  • Organizational abilities
  • Team collaboration
  • Conflict resolution
  • Empathy and compassion
  • Task prioritization
  • Active listening
  • Professionalism
  • Medical terminology knowledge
  • Data entry proficiency
  • Certified in CPR/AED
  • Basic Life Support for Health Care Providers

Timeline

Referral Coordinator

A To Z Dermatology
05.2020 - 03.2021

Catering Assistant

Spectra
02.2018 - 04.2018

Catering Assistant

Spectra
02.2016 - 04.2016

Catering Assistant

Ovations
02.2015 - 04.2015

Group Home Staff Member

The Tungland Corporation
06.2008 - 05.2009

Group Home Manager

The Tungland Corporation
12.2007 - 06.2008

Group Home Staff Member

The Tungland Corporation
01.2006 - 05.2007

Sales Associate

Ross Dress For Less
07.2004 - 06.2005

Sales Associate

Aeropostale
12.2003 - 12.2003

Sales Associate

T.J. Maxx
07.2001 - 09.2002

Lot Attendant

Diamond Dodge
05.2000 - 06.2001

Surgical Technologist

Chinle Comprehensive Health Care Facility
11.1999 - 02.2000

Surgical Technologist

Tuba City Regional Health Care
05.1999 - 08.1999

General Studies

Maricopa Community Colleges - Mesa Community College

General Studies

Northland Pioneer College

Medical Assistant

Carrington College

Surgical Technology

The Bryman School - Phoenix

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