LIVINGSTONE THOMAS
MEMPHIS,TN
Summary
Extensive background in food service management, and exceptional customer service. Knowledge of a wide variety of kitchen equipment and food serving techniques in a fast-paced environment. Proven ability to serve large number of meals quickly and efficiently. Outstanding presentation and leadership skills. Able to motivate and successfully supervise team members.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Banquet Server / Banquet Bartender
DOUBLE TREE BY HILTON HOTEL
05.2019 - 05.2024
- Mix and pour beverages according to patron and guest’s requests
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered supportive work environment.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Meet Guests in a friendly and timely manner
- Coordinate Events based on guests' preference
- Maintain a high standard of safety and cleanliness in the banquet area.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
- Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
BANQUET SERVER / BANQUET BARTENDER
RIDGEWAY COUNTRY CLUB
03.2012 - 05.2019
- Ensured all tables were adequately stocked with seasoning, utensils, other essentials
- Readily available for patron food and drink refills
- Followed food handling safety procedures
- Addressed customer concerns regarding food ingredients, preparation, and garnishes
- Drape tables and set with silverware and folded napkins
- Obtain and deliver food orders in a timely manner
- Maintain proper and adequate set up of bar
- Mix and pour beverages according to patron requests.
- Handled food and beverage orders for Banquet Event up to [150] guests, delivering prompt and friendly service.
- Supported needs of 18 - person wait staff who attended to specific needs of countless customers daily for Banquet Hall with social relevancy and intentionality.
- Poured and prepared mixed drinks for over [100] customers daily.
BANQUET CAPTAIN / SUPERVISOR
HOLIDAY INN UNIVERSITY OF MEMPHIS
04.2008 - 02.2012
- Managed multiple functions and banquet area with a seating capacity of 500 guests
- Maintained a positive working relationship with fellow staff and management
- Greeted guests in a friendly and timely manner
- Effectively trained team members on successful serving practices
- Coordinated events based on guest's preferences
- Provided exceptional customer service to all guests
- Organized and supervised promotional and public relation events
- Maintained high standards of safety and cleanliness in banquet area.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Liaised with venue management to monitor logistics and timelines.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Managed budgeting and invoicing for both large and small-scale events.
- Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Mentored junior staff members in developing their skills and knowledge to excel in their roles, resulting in a more effective team overall.
- Promoted a positive work environment amongst employees through open communication channels and fostering of teamwork.
- Developed a high-performing team through regular training, coaching, and performance evaluations to maintain top-quality service standards.
- Maximized space utilization by creatively designing floor plans for each event based on specific client requirements.
- Enhanced guest satisfaction by effectively managing banquet operations and ensuring seamless coordination between various departments.
- Reduced equipment downtime by performing regular maintenance checks on banquet facilities and promptly addressing any issues.
- Established strong rapport with clients by conducting site visits and pre-event meetings to understand their specific needs and preferences better.
- Ensured all safety regulations were upheld by implementing strict adherence to food handling guidelines, sanitation practices, and fire prevention measures.
- Implemented innovative marketing strategies that showcased the venue''s strengths in order to attract new clientele.
- Increased repeat business from satisfied clients through proactive follow-ups after events to gather feedback and address any concerns.
- Boosted client retention with exceptional attention to detail, personalized service, and quick resolution of any issues or concerns.
- Improved overall guest experience by regularly monitoring staff interactions with guests and providing constructive feedback when necessary.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Education
Associate of Arts - Restaurant And Food Services Management
Southwest Tennessee Community College
Memphis, TN05.2008
Skills
- Superior food service skills, consistently outperforming peers
- Extensive knowledge of meal preparation
- Highly efficient in time management
- Safety conscious
- Excellent interpersonal skills
- Trainer and mentor
- Vast experience in catering services
- Easily adapt to new job tasks
- Strong teamwork
- Table Setting Knowledge
- Hospitality Service Expertise
- Wine Service
Certification
Tennessee Alcohol Beverage Permit :
Expiration : 6/25/24 to 6/25/29
- [Area of certification], [Company Name] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
License
BARTENDERS LICENSE - TABC CERTIFICATE
Communication Skills
SUBMITTED BY GUESTS FOR OUTSTANDING SERVICE, OF OUTSTANDING SERVICE FROM VICE PRESIDENT OF OPERATIONS, PRESENTED FOR LONGEVITY AND PERFECTION OF SERVICE
References
AVAILABLE UPON REQUEST
Timeline
Banquet Server / Banquet Bartender
DOUBLE TREE BY HILTON HOTEL
05.2019 - 05.2024
BANQUET SERVER / BANQUET BARTENDER
RIDGEWAY COUNTRY CLUB
03.2012 - 05.2019
BANQUET CAPTAIN / SUPERVISOR
HOLIDAY INN UNIVERSITY OF MEMPHIS
04.2008 - 02.2012
Associate of Arts - Restaurant And Food Services Management
Southwest Tennessee Community College
Tenn. Alcohol Beverage Permit
Tennessee Alcohol Beverage Permit qualifies to serve Guests / Customers ...
License
BARTENDERS LICENSE - TABC CERTIFICATE
Communication Skills
SUBMITTED BY GUESTS FOR OUTSTANDING SERVICE, OF OUTSTANDING SERVICE FROM VICE PRESIDENT OF OPERATIONS, PRESENTED FOR LONGEVITY AND PERFECTION OF SERVICE
References
AVAILABLE UPON REQUEST
Tenn. Alcohol Beverage Permit
Tennessee Alcohol Beverage Permit qualifies to serve Guests / Customers ...
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