Livingstone Zvinodavanhu
Harare,HA
Summary
Highly skilled in business assurance and data analytics, with a strong background in telecommunications and banking. Familiarity with data analysis, billing systems, and process improvement contributes to an effective approach to business efficiency. Strong problem-solving abilities, coupled with excellent communication skills, have led to successful results. Noteworthy contributions include identifying key areas for process improvement through data analysis, and implementing strategies that significantly increased business efficiency.
Overview
2026
2026
years of professional experience
Work History
Product Assurance Specialist
Econet Wireless Zimbabwe
Harare, Harare
04.2022 - Current
- Provided recommendations on ways to improve internal controls over revenue recognition activities.
- Utilized data analytics tools to derive insights and inform decision-making.
- Monitored key performance indicators and utilized data analytics tools for insights.
- Identified discrepancies in billing systems, resolved issues, and implemented corrective actions.
- Conducted detailed analysis of pricing plans, discounts, and rate changes to ensure accuracy of revenue recognition.
- Participated in meetings with external auditors as needed to discuss findings from audits related to revenue assurance procedures.
- Responded quickly to customer inquiries and explained charges made to individual accounts.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Implemented data analytics tools to better understand customer behavior patterns.
Revenue Assurance Specialist
Econet Wireless Zimbabwe
Harare, Harare
05.2011 - 03.2019
- Provided recommendations on ways to improve internal controls over revenue recognition activities.
- Utilized data analytics tools to derive insights and inform decision-making.
- Monitored key performance indicators and utilized data analytics tools for insights.
- Identified discrepancies in billing systems, resolved issues, and implemented corrective actions.
- Conducted detailed analysis of pricing plans, discounts, and rate changes to ensure accuracy of revenue recognition.
- Participated in meetings with external auditors as needed to discuss findings from audits related to revenue assurance procedures.
- Responded quickly to customer inquiries and explained charges made to individual accounts.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Implemented data analytics tools to better understand customer behavior patterns.
Fraud Management Specialist
Econet Wireless Zimbabwe
Harare, Harare
08.2007 - 03.2011
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Identified areas of improvement within the organization's anti-fraud programs through research and data analysis.
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
- Conducted data analysis using various software tools such as SAS, SQL, and Excel.
- Reviewed transaction patterns to detect fraudulent activities across multiple channels.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Performed risk assessment of customers based on their profiles, behaviors and past records.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Analyst Programmer
Infrastructure Development Bank of Zimbabwe
Harare, Harare
03.2003 - 06.2007
- Used software and computer programs to compile and categorize data for daily use.
- Performed root cause analysis to identify system issues.
- Conducted detailed documentation of all programming activities including coding standards and best practices.
- Developed technical specifications and plans, documenting details into user manuals for future reference.
- Performed unit testing of the application code to ensure quality standards are met.
- Developed automated scripts for deployment of application components across different environments.
- Analyzed user requirements to design functional specifications for new software solutions.
- Created reports from multiple data sources using SQL queries.
- Tackled development tasks based on system requirements and documented approaches.
- Designed and developed applications using .NET C#, Visual Basic.NET, ASP.NET, HTML, JavaScript and SQL Server.
Business & Quality Assurance Specialist
Education
MBA - Business Administration
Nottingham Trent University
United Kingdom12-2012
Bachelor of Science - Computer Science
University of Zimbabwe
Zimbabwe08-2001
Skills
- Data analytics / Data Analysis
- Creative problem solving
- Root cause analysis
- SQL programming
- Billing accuracy
- KPI monitoring
- Revenue recognition
- Fraud detection
- Revenue leakage identification
- Variance reconciliation
- Microsoft Excel
- Process improvement
- Business intelligence
- Telecommunications
Affiliations
- Jogging
- Football
Languages
Shona
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Product Assurance Specialist
Econet Wireless Zimbabwe
04.2022 - Current
Revenue Assurance Specialist
Econet Wireless Zimbabwe
05.2011 - 03.2019
Fraud Management Specialist
Econet Wireless Zimbabwe
08.2007 - 03.2011
Analyst Programmer
Infrastructure Development Bank of Zimbabwe
03.2003 - 06.2007
Business & Quality Assurance Specialist
MBA - Business Administration
Nottingham Trent University
Bachelor of Science - Computer Science
University of Zimbabwe
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