Olivia Underwood
Mentor,Ohio
Summary
Proven track record of enhancing patient and customer experiences at University Hospitals and TopShelf Embroidery, demonstrating exceptional customer service and organizational abilities. Excelled in maintaining high cleanliness standards and fostering professional relationships, significantly contributing to efficient operations and positive feedback. Skilled in both interpersonal communication and sanitization practices, ensuring safety and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Transport Volunteer
University Hospitals
04.2024 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Warmly greeted patients and visitors and made each feel welcome.
- Discharged patients from treatment units using wheelchairs.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients in moving in and out of beds, wheelchairs, or vehicles.
Cashier
TopShelf Embroidery
11.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Created custom merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases and locate items.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
Mentor High School
Mentor, OH05.2026
Skills
- Work Ethic and Integrity
- Cleaning and sanitizing
- Time management skills
- Customer Service
- Organizational abilities
- Written and verbal communication
- Professionalism and Courtesy
Certification
Red Cross Child and Infant Care
Hobbies
I enjoy exercising, reading, spending time with friends and family, discovering new places, and meeting new people.
Timeline
Patient Transport Volunteer
University Hospitals
04.2024 - Current
Cashier
TopShelf Embroidery
11.2022 - 02.2023
Mentor High School
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