LIYA LEMA
Silver Spring,MD
Summary
Dynamic leader with proven expertise in team management and customer engagement, honed at Abyssinia Restaurant. Excelled in staff recruitment, training, and building a culture of excellence, leading to enhanced customer loyalty and operational efficiency. Skilled in inventory control, ensuring cost reduction and compliance. Achieved significant improvements in service quality and staff morale through innovative strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Abyssinia Resturant
12.2019 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained strong relationships with vendors, negotiating favorable terms and managing inventory to reduce waste and costs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Associate of Arts -
Montgomery College
Rockville, MD07-2023
Certifications - SQL Database Administrator
Mellatech
Silver Spring, MD10-2022
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Staff Scheduling
- Food Service Background
- Customer loyalty
- Menu development
- Schedule Coordination
- Supervisory skills
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Professional Bartender's License/Certificate – State-specific boards or recognized bartending schools.
Languages
Amharic
Native or Bilingual
Timeline
Restaurant Manager
Abyssinia Resturant
12.2019 - 09.2024
Associate of Arts -
Montgomery College
Certifications - SQL Database Administrator
Mellatech
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