Liya Seleshi
Aurora,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facility Supervisor
University of Colorado Student Wellness Center
2022.01 - Current
- Ensured staff maintains professionalism, quality customer service and enforces facility policy and procedures.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Established effective communication channels between departments, fostering collaboration and teamwork within the organization.
Member Services Assoc.
University of Colorado Student Wellness Center
2021.01 - Current
- Provided high quality customer service, helped carry out purchases; rented equipment; and enforced facility procedures and policies.
- Responded to customer calls; and assisted with questions regarding products, services, and reservations.
- Learned internal systems (Fusion) and related service role duties to provide better service to customers.
Chair of First Year and Transfer Students
University of Colorado Student Government Association
2020.07 - 2021.05
- Our team's work maintained the campus engagement of first year students and enriched the quality of their first-year experience.
- Organized contests and workshops to enrich students' experience; oversaw volunteers to ensure a successful event.
- Represented first year and transfer students in senate meetings, and updated SGA on current events and our missions and values for the CU Denver Community.
Student Fee Review Committee Member
University of Colorado Student Government Association
2020.07 - 2021.05
- Reviewed funding requests and created stipulations for CU's student organizations aimed at improving the quality of CU organizations and enriching the student experience.
Gallery Attendant
Museum of Contemporary Art Denver
2020.06 - 2020.08
- Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
- Ensured artwork safety by diligently monitoring gallery spaces and maintaining proper environmental conditions.
Education
Public Health (B.A.) -
University of Colorado Denver
Denver, Colorado12.2024
Skills
- Foreign Language Proficiency: Amharic
- Grounds Maintenance
- Customer Service
- Problem-solving Abilities
- Money-handling abilities
- Microsoft Excel Proficient
- Critical Thinking
- Active Listening
Certification
CPR/AED Certified
Timeline
Facility Supervisor
University of Colorado Student Wellness Center
2022.01 - Current
Member Services Assoc.
University of Colorado Student Wellness Center
2021.01 - Current
Chair of First Year and Transfer Students
University of Colorado Student Government Association
2020.07 - 2021.05
Student Fee Review Committee Member
University of Colorado Student Government Association
2020.07 - 2021.05
Gallery Attendant
Museum of Contemporary Art Denver
2020.06 - 2020.08
Public Health (B.A.) -
University of Colorado Denver
CPR/AED Certified
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