Liya Teshome
Summary
Dynamic Customer Service Representative with a proven track record at Worldwide Flight Services, excelling in problem resolution and relationship building. Enhanced customer satisfaction through proactive engagement and effective use of CRM software, contributing to high retention rates. Skilled in data entry and critical thinking, driving continuous improvement in service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Securitas Security Services USA
05.2024 - 03.2025
- Monitored CCTV cameras and alarm systems for security breaches.
- Enhanced security measures by incorporating advanced security protocols into domain architecture designs.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Supported vessel security measures by participating in regular security patrols and drills.
- Strengthened data security by implementing encryption, role-based access control, and other security measures within the Hadoop ecosystem.
Customer Service Representative
Birtsih Airline
05.2023 - 03.2024
- Processed transactions accurately, ensuring efficient point-of-sale operations.
- Utilized customer relationship management software to track interactions and follow-ups.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Educated customers on promotions and loyalty programs, driving increased sales.
Customer Service Representative
Worldwide Flight Services
03.2022 - 03.2024
- Provided exceptional support to customers, resolving inquiries and issues promptly.
- Utilized CRM software to track customer interactions and improve service delivery.
- Assisted in training new team members on company policies and procedures.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Assisted customers with product selection and inquiries, enhancing overall satisfaction.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Representative
Air Lingus Service
03.2022 - 03.2024
- Processed reservations and ticketing requests efficiently, ensuring accuracy in transactions.
- Identified recurring customer concerns and communicated feedback for process improvement.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Specially Needs
Gonder Universtiy
Ethiopia03-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Excel
- Customer satisfaction measurement
- Scheduling
- Team development
Timeline
Customer Service Representative
Securitas Security Services USA
05.2024 - 03.2025
Customer Service Representative
Birtsih Airline
05.2023 - 03.2024
Customer Service Representative
Worldwide Flight Services
03.2022 - 03.2024
Customer Service Representative
Air Lingus Service
03.2022 - 03.2024
Specially Needs
Gonder Universtiy
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