Liydiyya Casiano

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Reduced patient stress levels through effective communication and active listening skills.
• Assisted patients with daily living activities, promoting independence and dignity.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Supported needs of 119+ residents under long-term care.
• Documented patient information and care activities in electronic health record.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Talent Management team member assisted with the implementation of strategy, this process assisted with the overall improvement and performance of the business and ensured that it remained competitive.
• Maintained high levels of guest satisfaction with prompt, professional, and hospitality
• Ensured accurate record-keeping by reviewing and verifying daily sales

reports, cash deposits, and credit card transactions.

• Compliance management monitoring and assessing systems to ensure they comply with the business and security standards, as well as corporate and regulatory policies and requirements.
• Maintained confidentiality of sensitive information by adhering to strict data

privacy policies regarding guest records and financial

documents.

• Increased accuracy in the billing process by thoroughly reviewing invoices for

errors before finalizing charges to guest accounts.

• Evaluated strategic, operational, and employee compliance-related risks is a comprehensive process and involves determining how best to manage the identified risks and the potential impact.

• Implemented marketing and promotional initiatives to increase occupancy.
• Prepared reports on guest satisfaction levels and other metrics.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Developed and maintained positive relationships with guests for satisfaction.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Updated customer accounts with add-on room charges, minibar use, and room service bills.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Generated and printed daily financial reports to track hotel performance.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.