Liz Alvarado
San Bernardino,CA
Summary
Professional healthcare worker prepared for role with extensive hands-on experience in blood collection and patient interaction. Known for maintaining high standards of accuracy and patient safety while collaborating effectively with medical teams. Adaptable and reliable with strong skills in venipuncture, patient communication, and maintaining sterile environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Ward Clerk
Kaiser Permanente
10.2018 - Current
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork for doctors, nurses, and patients.
- Registered and verified patient records before triage with most up-to-date information.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained patient confidentiality in line with HIPAA regulations.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
NICU Ward Clerk
Kaiser Permanente
09.2016 - 10.2018
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
OBGYN Physician Scheduler
Kaiser Permanente
09.2005 - 09.2016
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Conducted the sick call line for physicians and rescheduled clinic schedules and call coverages.
- Maintained Physician payroll information by calculating, collecting, and entering data.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of physician schedules.
- Supported transition to digital payroll system, significantly reducing paper use and increasing data accuracy.
- Participated in payroll software updates, testing new features to maximize departmental efficiency.
- Created all OBGYN Providers schedules in Health Connect and MD Calendar
Receptionist OBGYN
Kaiser Permanente
02.2005 - 09.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Kept reception area clean and neat to give visitors positive first impression.
- Cross trained in Chartroom Clerk, E-Referrel Scheduler, Genetics/AFP Scheduler, Mammogram Scheduler, and Physician Scheduling
Appointment Clerk
Kaiser Permanente
06.2003 - 02.2005
- Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
- Provided accurate information and answered any questions regarding services or products.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Provided exceptional customer service, assisting patients in selecting suitable appointment times based on their preferences and availability.
Education
Certificate - Phlebotomy Technician
Chaffey College
Rancho Cucamonga, CA11-2024
Associate of Science - Nursing
Chaffey College
Rancho Cucamonga05-2022
Skills
- Strong organization
- Data entry
- Healthcare experience
- Customer service
- Clinical support
- Lab test documentation
- Medical terminology proficiency
- Computer proficiency
- BLS certified
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Licensed Phlebotomist - California Department of Health Services.
Timeline
Ward Clerk
Kaiser Permanente
10.2018 - Current
NICU Ward Clerk
Kaiser Permanente
09.2016 - 10.2018
OBGYN Physician Scheduler
Kaiser Permanente
09.2005 - 09.2016
Receptionist OBGYN
Kaiser Permanente
02.2005 - 09.2005
Appointment Clerk
Kaiser Permanente
06.2003 - 02.2005
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Licensed Phlebotomist - California Department of Health Services.
Certificate - Phlebotomy Technician
Chaffey College
Associate of Science - Nursing
Chaffey College
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