Liz Alvarez
Humble,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and great work ethic. Motivated to maintain a fun work environment and contribute to company success as a team. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, learning new skills, exceeding expectations, cultivating partnerships with in the company and with clients.
Overview
28
28
years of professional experience
Work History
Business Owner/Operator
Allstar Solar Screens
Humble, TX
05.2005 - Current
- Oversee end-to-end business processes to maintain proficiency and profitability.
- High energy sales, and customer communication with all manufacturers
- Served as primary point-of-contact with suppliers, contractor, manufacturers and customers to ensure complete accuracy and customer satisfaction
- Monitored staff performance, providing final-say assessment over inquiries.
- Schedule Installations, place orders, and maintain constant customer communication.
- Profit and loss reports
- Accounting, such as estimates, invoices with Quickbooks.
- Customer Satisfaction, constant communication to enure reviews and referrals are completed after each transaction.
- Managed orders and communication with customers for over 1,000 customers annually
- Coordinated community events: home and garden shows, local events to promote.
- Train all staff and installers
- Create reports for all calls, bids, installs and orders with Excel.
- Create all print, social and signage ads using Canva.
Bail Bonds
Merino Bail Bonds
Houston, TX
07.2013 - 01.2019
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Assessed defendants' background and to repay bail bonds.
- Accepted and processed account payments.
- Completed all office skills, answering phone, running criminal records, maintaining all communication with clients and co-signers, monitoring court attendance, file maintenance.
- Quickly learned new industry skills and applied them to daily tasks, improving efficiency and productivity.
- Handled over 100 calls per week
Elementary School Teacher
Humble ISD
Humble, TX
08.2009 - 06.2011
- Established open communication and positive relationships with students, parents, peers and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Applied for grants within the district and created a presentation as to why we needed the technology for our classroom with a classroom skit, we won first place.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Provided warm, supportive environment for developing academic, social and emotional growth.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships.
- Created a running club for the entire elementary school as an extra curricular activity with incentives for running laps that we would record and track to be held accountable as well as be rewarded for our efforts.
- Won Teacher of the Year 2010-2011
Elementary Classroom Teacher
La Porte ISD
La Porte, TX
08.2008 - 06.2009
- Built positive relationships with parents to involve families in educational process.
- Taught core subjects of math, science, technology and history.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Collaborated with administrators on classroom policies, management strategies and discipline.
- Met with parents to review Individualized Education Plans for at-risk students.
Elementary School Teacher
Klein ISD
Humble, Texas
08.2007 - 06.2008
- Established open communication and positive relationships with students, parents, peers and administrative staff.
- Communicated weekly with parents
- Created fun innovative ways to make learning fun with the kids through presentations, stations, hands on activities and skits.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Provided warm, supportive environment for developing academic, social and emotional growth.
Jr Marketing Assistant
Moroch
Houston, Texas
03.2005 - 05.2007
- Coordinated innovative strategies with a team to accomplish marketing objectives and boost long-term profitability for the local Houston McDonald's.
- Secretarial assignments including pulling sales reports, media reports and meeting power point presentations each month. Worked as a team to create and maintain marketing materials for sales presentations and client meetings on a monthly basis.
- Assigned all radio and tv media ads and time slots for the local promotion and time slots.
- Coordinated all point of purchase signage for current promotions in the Houston area to be distributed to each Houston McDonald's.
- Coordinated promotional handouts and executed community social events, like Children's festival, new McDonald's grand openings.
- Compiled product, competitive market and previous sales information to generate informed suggested promotions for the next promotion and price point. Presented all info using power point to the Houston Co-op every month.
Education
BBA - Marketing
Sam Houston State University
Huntsville, TX05.2004
High School Diploma -
St. Pius X High School
Houston, Texas05.2000
Skills
- Relationship Building
- Social Media Marketing
- Exceptional Communication and Follow Through Skills
- Reports and Data Entry
- Presentations
- Customer Service
- Management Skills
- Team Collaboration
- Administrative Skills
Timeline
Bail Bonds
Merino Bail Bonds
07.2013 - 01.2019
Elementary School Teacher
Humble ISD
08.2009 - 06.2011
Elementary Classroom Teacher
La Porte ISD
08.2008 - 06.2009
Elementary School Teacher
Klein ISD
08.2007 - 06.2008
Business Owner/Operator
Allstar Solar Screens
05.2005 - Current
Jr Marketing Assistant
Moroch
03.2005 - 05.2007
BBA - Marketing
Sam Houston State University
High School Diploma -
St. Pius X High School
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