LIZ ARCHILA
Miami,FL
Summary
In the positions I held, I had the ability to serve effectively and with optimal results for the client and growth of the company, I can put my knowledge into practice to achieve the objectives set by the company.
Overview
18
18
years of professional experience
Work History
CUSTOMER SERVICE
BANCO NACIONAL DE CREDITO (BNC)
12.2005 - 04.2009
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided high-level customer service, resolving issues promptly.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
MANAGER
ANGABY STORE
12.2010 - 08.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Achieved individual sales goals and customer service goals.
MANAGER
MEGAPIXEL
05.2017 - 03.2021
- Improved financial accuracy by implementing streamlined processes for budgeting and forecasting.
- Managed and reduced operational costs through strategic analysis of expenditure and revenue trends.
- Established solid relationships with external partners including banks, auditors, vendors, and clients to support business objectives.
REFERRAL COORDINATOR
CANO HEALTH
08.2022 - Current
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
Education
Master of Science - Business Administration And Management
IUJEL
VENEZUELA12.2001
Skills
- Customer service
- Verbal fluency
- Staff domain
- Disposal time
- Willingness to learn
- Appointment Scheduling
- Accurate Documentation
- Pre-Authorizations
- Patient Scheduling
- Empathy and compassion
- Active listening
- Problem-solving
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
REFERRAL COORDINATOR
CANO HEALTH
08.2022 - Current
MANAGER
MEGAPIXEL
05.2017 - 03.2021
MANAGER
ANGABY STORE
12.2010 - 08.2016
CUSTOMER SERVICE
BANCO NACIONAL DE CREDITO (BNC)
12.2005 - 04.2009
Master of Science - Business Administration And Management
IUJEL
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