LIZ AMANDA ROBERTS MERCED
Fayetteville,AR
Summary
Experienced Bilingual Customer Service Representative with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Envoy Air
Bentonville, Arkansas
11.2024 - Current
- Ensured safe and efficient operation of ground support equipment.
- Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on time.
- Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials.
- Collaborate with the internal team to ensure a safe and on-time departure.
- Responsible for real-time data entry, tracking baggage and cargo, and maintaining accurate flight records.
General Clerk II Bilingual Seasonal
Serco
11.2022 - 04.2023
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Assistant Project Manager (Temp)
BSNF Logistics
04.2022 - 11.2022
- Managed shipping and receiving operations and coordinated setup and maintenance of POs, branch activities with other departments, and freight damage assessment.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Sales Associate and Sporting Goods Specialist
Walmart
10.2019 - 04.2022
- Handled and processed freight in a safe and correct manner through the facility to the Stores.
- Received and processed incoming inventory, while managing and organizing products according to store policy to ensure the availability of customers' requested items.
- Practiced superior customer service by constantly maintaining product knowledge and going above and beyond to portray the store's vision.
Education
BS -
University of Arkansas
05-2026
AS -
Miami Dade College
01.2019
Skills
- Data entry and records management
- Billing and invoicing
- Project and special project management
- Customer satisfaction and support
- IT support
- Inventory management
- Problem solving
- Attention to detail
- Manufacturing and material handling
- Communication skills
- Quality control
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Ramp Agent
Envoy Air
11.2024 - Current
General Clerk II Bilingual Seasonal
Serco
11.2022 - 04.2023
Assistant Project Manager (Temp)
BSNF Logistics
04.2022 - 11.2022
Sales Associate and Sporting Goods Specialist
Walmart
10.2019 - 04.2022
BS -
University of Arkansas
AS -
Miami Dade College