Liz Arroyo
Freight Fowarding
Belleville ,N.J
Summary
More than 10 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems. Possess solid computer skills. Excellent working knowledge using Microsoft Office Suite. Ability to produce quality work daily as well as under a deadline driven environment.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Freight Forwarder
Aprile USA
Avenel, NJ
06.2022 - Current
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Facilitated required documentation to manage customs clearance.
- Compared shipments and documents against Type and Type standards to identify and resolve any compliance issues.
- Provided tracking information to enable clients to monitor progress of shipments.
- Stayed on top of shipment locations and current status to update offices and customers.
- Arranged delivery or storage of goods at destinations.
SSBD Distribution/Crazy Cups
11.2019 - Current
- Resolved customer problems and complaints by clarifying the issues, explaining the best solution, and following up with cases
- Built trust in the brand by responding efficiently and helpfully to customer needs
- Generating new financial accounts for new customers
- Kept accurate records of the customer interactions and corresponding cases
- Collect customer information including payment options and record for future orders
- Process customer orders of products and services by entering orders into the computer system and ensuing that order are filled correctly and on time
- Updating inventory on all backend stems.
Customer Service Representative
Epoch Everlasting Play LLC
Parsippany, NJ
01.2019 - 05.2019
- Collecting and recording electronic inquires via telephone
- Resolving customer complaints via email, phone, and fax
- Generating new financial accounts for new customers
- Handle Customer complaints and questions regarding problems with orders
- Collect customer information including payment options and record for future orders
- Process customer orders of products and services by entering orders into the computer system and ensuring that orders are filled correctly and on time.
Customer Service Representative/Credit Analyst
Imperial Bag & Paper/Supply City, E-Commerce
Jersey City, NJ
09.2011 - 11.2018
- Collecting and recording electronic inquires via telephone
- Training new employees with computer software and job responsibilities
- Collecting and recording electronic inquires via telephone
- Maintaining quality control through extensive follow up procedures
- Entering and processing orders via telephone, fax, and electronically
- Resolving customer complaints via email, phone, and fax
- Processing and printing shipping labels via shipworks daily
- Worked closely with warehouse to ensure orders were properly expedited.
Credit Analyst
11.2017 - 01.2018
- Generating new financial accounts for new customers
- Entering, updating, and retrieving information for credit applications
- Working with Accounts Receivable to collect finances and ensure accounts are current
- Responding to inquiries from venders
- Evaluating client credit data and financial statements in order to determine credit worthiness of applicants.
Receptionist
Essex County College
Newark, NJ
08.2010 - 08.2011
- Responding to telephone inquiries regarding programs offered
- Responsible for data entry, faxing, and emailing daily operations of an office
- Assisted in the organization of fundraiser events and scholarship programs.
Customer Service Representative
Apollo Health Street
Bloomfield, NJ
01.2008 - 01.2009
- Managed a high volume of inbound/outbound calls
- Collected medical payments via telephone
- Trained and mentored new employees with their job responsibilities
- Verified demographic information according to HIPAA regulations
Education
High School Diploma -
Job Corps
Edison, NJ 01.1999 - 08.1999
Earned certification: Certified Medical Assistant - undefined
Microtech Training Center
Skills
Leadership and Management SkillsMicrosoft Word/Excel/Outlook/PowerPointShip Station/shipWorks SoftwareMajento SoftwareS2K SoftwareZen Desk SoftwareAmazon Seller CentralLive ChatWalmart Supplier CenterCommerce HubBig Commerce
Shipment tracing
Shipment tracing
Customer service skills
Attention to Detail
Excellent Communication
Problem-Solving
Decision-Making
Dependable and Responsible
Teamwork and Collaboration
Billing management
Timeline
Freight Forwarder
Aprile USA
06.2022 - Current
SSBD Distribution/Crazy Cups
11.2019 - Current
Customer Service Representative
Epoch Everlasting Play LLC
01.2019 - 05.2019
Credit Analyst
11.2017 - 01.2018
Customer Service Representative/Credit Analyst
Imperial Bag & Paper/Supply City, E-Commerce
09.2011 - 11.2018
Receptionist
Essex County College
08.2010 - 08.2011
Customer Service Representative
Apollo Health Street
01.2008 - 01.2009
High School Diploma -
Job Corps
01.1999 - 08.1999
Earned certification: Certified Medical Assistant - undefined
Microtech Training Center