Brand strategist and consumer insights leader with 15+ years of experience uncovering what drives consumer behavior and finding opportunities for brands to grow. Known for challenging assumptions and finding insights that change how a problem is understood. Combines a researcher's curiosity with seasoned agency leadership to shape strategy and bring ideas to market.
Work History
Director of Brand Engagement
5 Years
FerebeeLane | 10.2021 - Current
Established and led the agency's consumer research capabilities, developing partnerships with System1, CMB, and Material and guiding research methodologies, brand tracking, qualitative studies, and creative testing across accounts.
Grew CaroMont Health account, expanding agency fees and doubling campaign production budgets while leading client relationship and integrated marketing initiatives to enhance brand visibility.
Grew the CaroMont Health account, expanding agency fees and doubling campaign production budgets while leading the client relationship and integrated marketing initiatives.
Directed consumer research and insights for CaroMont Health, translating findings into actionable brand and campaign recommendations presented to executive leadership, including the organization's president, to drive strategic alignment.
Guided consumer insights and social strategy for luxury hospitality and premium lifestyle brands, informing audience recommendations and social playbooks that shaped marketing decisions.
Led the agency's evaluation and oversight of generative AI, identifying practical applications for research and strategy and representing FerebeeLane on the 4A's AI Committee.
Director of Digital Strategy
2 Years 9 Months
Clemson University | 01.2019 - 10.2021
Led university-wide digital strategy and content development, advising senior leadership on audience engagement and optimizing emerging platforms for maximum impact.
Translated prospective-student research and Gen Z audience insights into recommendations for university messaging and digital engagement, presenting findings to the president and cabinet.
Reframed digital storytelling around student and faculty experiences, fostering collaboration across departments and channels to enhance narrative consistency.
Expanded university's digital presence by introducing emerging platforms and executive social strategies, successfully engaging previously untapped audiences.
Led major client relationships and multidisciplinary agency teams across national retail, telecommunications, and consumer brands.
Redefined social's role within Verizon's retail marketing, expanded agency support from one to four regional markets, and strengthened localized content and engagement.
Redefined social's role within Verizon's retail marketing, expanding agency support from one regional market to four and strengthening localized content and engagement.
Co-created Verizon's #ATXunite activation, leveraging real-time social listening to develop an award-winning response to local brand perception challenges.
Evolved The UPS Store's social and content approach, connecting entrepreneur stories, original production, and social listening to seasonal campaigns and paid media.
Evolved UPS Store's social and content strategy, integrating entrepreneur stories, original production, and social listening into seasonal campaigns and paid media.
Senior Account Executive
2 Years
BBDO | 02.2010 - 02.2012
Coordinated integrated retail marketing for AT&T, enhancing client relationships and overseeing creative development and production across regional markets.
Directed AT&T Northeast Area retail campaigns across print, radio, digital, and social, aligning quarterly creative and production needs with strategic goals.
Managed AT&T Brand team projects for brand refresh and immersive experiences, collaborating with partners across broadcast, web films, and experiential activations.
Education
Bachelor of Arts - English
College of Charleston | Charleston, SC
Skills
AI Strategy Development
Account Growth
Client Management
Strategic development
Audience growth & engagement
Cultural insights
Communication strategies
Accomplishments
Verizon | #ATXunite — Bronze Jay Chiat Award for Strategic Excellence
Co-created an award-winning SXSW activation grounded in real-time social listening, increasing positive social response by 55%, capturing 67% share of voice versus AT&T's 33%, and generating 96M+ impressions. Featured in Digiday.
Lenovo | Global Social Campaign
Directed global social and content initiatives, including the ThinkPad Torture Test, which reached 2.6M users and generated 1M engagements. Shorty Awards finalist.
The UPS Store | Small Business Storytelling
Developed social and experiential initiatives that brought entrepreneur stories to the forefront, including Elevator Pitch with Marcus Lemonis and Small Biz Salute, connecting the brand to the people behind small businesses.
Guided research, consumer insights, and social strategy for premium brands including Cataloochee Ranch, Lotus Cookware, Reynolds Lake Oconee, and Le Creuset. Work ranged from consumer research and seasonal activation planning to social strategy and playbook development. Directed digital launch marketing for Cataloochee Ranch, supporting a sold-out reopening. The property subsequently earned Two MICHELIN Keys and a #2 Southern Resort ranking from Condé Nast Traveler.
Director of Artificial Intelligence at General Directorate of Narcotics Control (GDNC)Director of Artificial Intelligence at General Directorate of Narcotics Control (GDNC)