Liz Cancio
Houston,Texas
Summary
Hardworking employee with customer service, multitasking and time management abilities. Highly-motivated with desire to take on new challenges. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Costumer Service Representative
Adriatic Cafe Italian Grill
Katy, TX
11.2022 - Current
- Promptly resolved customer service issues in an efficient and professional manner.
- Assisted representatives in resolving technical issues and enhancing customer satisfaction.
- Established and preserved impactful customer service protocols.
- Interacted with customers to provide excellent service and ensure their satisfaction.
- Provided coaching and support to team members for improved customer service effectiveness.
- Implemented strategies to optimize customer service operations efficiency.
- Delivered top-notch customer service assistance to ensure guest and employee satisfaction.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Operated cash register to process payments from customers.
- Processed online orders and ensured timely delivery of items.
- Resolved customer complaints in a professional manner.
- Wrapped items securely using appropriate packing materials.
- Assisted customers with inquiries regarding their orders.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Developed and implemented procedures for processing reservations.
Server
Ostioneria Michoacan
Katy, TX
08.2022 - 11.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Kitchen Assistant
Mexpozole
Katy, TX
04.2022 - 08.2022
- Prepared food items consistently following recipe cards and production and portion standards.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
- Maintained kitchen sanitation standards to ensure safety of staff and customers.
- Inspected equipment daily to make sure it was clean and in good working condition.
- Restocked items as needed throughout the day in order to maintain sufficient levels.
- Followed all health department regulations while preparing food products for consumption by customers.
- Operated dishwashing machines safely according to manufacturer's instructions.
- Checked temperatures of freezers and refrigerators regularly to ensure proper functioning.
- Prepared salads and other cold foods according to established recipes.
- Labeled containers with dates indicating when food should be used or discarded.
- Performed basic maintenance duties such as cleaning floors or walls.
- Assisted chefs with line cooking during busy periods in the restaurant.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Followed recipes and customer requests to prepare meals.
Education
BACHILLER - BACHILLER
PREUNIVERSITARIO HONORATO DEL CASTILLO CANCIO
SANCTI SPIRITUS, CUBA05-2018
Skills
- Customer Service
- Positive and professional
- Call Center Operations
- Customer Relations
- Problem-solving abilities
- Data Entry
- Interpersonal Skills
- Verbal and written communication
- Customer Support
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Costumer Service Representative
Adriatic Cafe Italian Grill
11.2022 - Current
Server
Ostioneria Michoacan
08.2022 - 11.2024
Kitchen Assistant
Mexpozole
04.2022 - 08.2022
BACHILLER - BACHILLER
PREUNIVERSITARIO HONORATO DEL CASTILLO CANCIO
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