Summary
Overview
Work History
Education
Skills
Timeline
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Liz Clanton

Indianapolis,IN

Summary

With a proven track record at Lowes Home Improvement, I excel in project coordination and critical thinking, enhancing productivity and client satisfaction. My expertise includes developing training materials at St. Vincent's Hospital, showcasing my ability to improve performance through effective communication and feedback. Skilled in documentation management and fostering strong relationships, I consistently deliver projects on time and within scope.

Overview

20
20
years of professional experience

Work History

Project Coordinator

Lowes Home Improvment
02.2019 - 10.2024
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • I supported the teams that were out in the field, and I also provided support for the regional stores in our area. This included managing the production and time frames for providing services to our customers as well as supporting the stores needs in regards to any kind of updates or other services needed. With our pro side, we supported the field team as well as the office teams and coordinating product needed issues that were unforeseen that came up in the field, as well as supporting our customers with any issues in regards to scheduling production vendor updates. Also have experience dispatching dealing with escalated issues, offering support between providers, customer and store. I am able to identify issues and get these issues resolved within a timely manner. I have experienced with customer interaction via phone and email. I also support our partners via phone and email dealing with escalating issue ensuring quick responses and resolutions.

Trainer Coordinator

St. Vincent's Hospital
03.2005 - 10.2018
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Promoted a positive learning environment through effective communication and motivational techniques.
  • Increased trainer productivity by establishing clear expectations and providing ongoing support.
  • Ensured compliance with regulatory requirements by conducting thorough audits of curriculum content.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
  • Evaluated external training providers to identify opportunities for partnership or outsourcing of specific courses as needed.
  • Facilitated cross-departmental collaboration to ensure consistent training standards throughout the organization.
  • Spearheaded the development of new training materials, resulting in higher trainee satisfaction scores.
  • Streamlined onboarding processes for new hires, saving company time and resources.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Wrote training manuals for employees and positions according to strict company guidelines and state regulated protocols.
  • I have an extensive background in customer service and training I also have extensive experience in developing the training manual for hospitality and customer service department. I also have experience in department development training. My experience also includes customer support services such as resolving and dealing with on site issues, unforeseen issues or mismanaged issues. I have experienced with customer interaction via phone and email. I also support our partners via phone and email dealing with escalating issue ensuring quick responses and resolutions. I am also proficient in documentation accurately documenting calls and interactions ensuring compliance with policies and guidelines

Education

Associate Degree In Nursing - N/A

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Problem-Solving
  • Project Coordination
  • Time Management
  • Detail Oriented
  • Project Management
  • Documentation Management
  • Decision-Making
  • Critical Thinking
  • Flexible and Adaptable
  • Attention to Detail
  • Project Scheduling
  • Customer Service
  • Workload Management
  • Schedule Management
  • Customer Management
  • Data Collection
  • Quality Assurance
  • Relationship Building
  • Conflict Resolution
  • Training and Development
  • Deadline Adherence
  • Resource Coordination
  • Report Development
  • Research
  • Partnership cultivation
  • Good Judgment
  • Personnel Management
  • Presentation ability
  • Public Speaking
  • Compliance Enforcement
  • Regulatory Compliance
  • Schedule oversight

Timeline

Project Coordinator

Lowes Home Improvment
02.2019 - 10.2024

Trainer Coordinator

St. Vincent's Hospital
03.2005 - 10.2018

Associate Degree In Nursing - N/A

Ivy Tech Community College of Indiana

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Liz Clanton