Liz Clausen
Omaha,NE
Websites
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Summary
Motivated Executive Assistant with over 15 years of experience offering office support in banking, transportation, marketing, HR and nonprofit industries. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Work History
Sr. Administrative Assistant/Business Support Analyst
First Citizens Bank (formerly CIT & Mutual of Omaha Bank)
Omaha, NE
2019 - Current
- Provide advance administrative support of complex business functions, special programs/projects involving sensitive and confidential information by exercising discretion and applying rules and procedures while analyzing each situation independently
- Transitioned effortlessly into analyst role when pandemic environment was initiated
- Developed and maintain Treasury Management Services' intranet SharePoint portal stored procedures, projects and product documentation for internal purposes
- Execute numerous PowerPoint presentations simultaneously for various audiences to relay significant context in a well-organized layout
- Manage data reporting tracking for multiple teams in order to make more-informed and optimized business decisions to increase goals
- Monitors and maintains standards and procedures for disaster recovery and business recovery documentation
- Identify potential areas of compliance vulnerability and risk, while providing reports on a regular basis to keep management informed.
- Providing secretarial and office management support while building cooperative working relationships.
- Create spreadsheets in Microsoft Excel for record-keeping and reporting.
- Respond effectively to sensitive inquiries or complaints.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
HR Analyst
Union Pacific Railroad
Omaha, NE
2016 - 2018
- Employee resource for Fortune 500 company in healthcare and benefits, retirement and financial planning, FMLA, STD, and/or LTD benefit questions and claims and other inquiries as they emerged
- Executed 300+ management employee transactions monthly in SAP system for end users to have necessary security access, correct salary, benefits, employment history and ensure overall function to perform the responsibilities of their job
- Working closely with Accounting department to ensure payroll was accurately processed for over 5,000 management employees monthly
- Monitored and performed weekly audits to ensure accuracy of all employee transaction data updated to other company linked systems, including PeopleSoft, appropriately
- Provided functional support for HR systems while supporting vendors and internal business partners to ensure system functionality
- Implemented numerous process improvements within months of taking ownership of new responsibility, which streamlined productivity, reduced overall costs, and advanced business processes
- Led project management support in order to organize employee engagement survey action, talent reviews, and manager capability development programs
- Conducted initial review of newly hired employees to increase onboarding satisfaction by 15% within six months
- Communicated strategic planning results to HR SVP, and addressed issues on a continued basis.
Administrative Manager
Union Pacific Railroad
Omaha, NE
2015 - 2016
- Provided responsive, high-quality support for two Vice Presidents in the Marketing and Sales Department
- Served as the focal point for the Coal team as Recognition Leader, Safety Officer, Timekeeper, Training and Development Coordinator, Records Management SME, and Customer Event Coordinator
- Coordinated the communications and logistics of a Customer Satisfaction Survey Leadership Team in determining the best process in providing exceptional service to 1,000+ customers.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office inventory to maintain supply levels.
- Protected confidential and sensitive information discussed at meetings.
- Provided administrative support to the Board of Directors and Executive Director.
Administrative Assistant
Union Pacific Railroad
Omaha, NE
2013 - 2015
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed correspondence, reports and meeting notes.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Scheduled appointments, meetings and events for management staff.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Operations & Volunteer Manager
American Red Cross
2012 - 2013
- Recruited, organized and managed volunteer coordination for the NE/SW Iowa Region.
- Enhanced communication between departments with volunteers, fostering a sense of teamwork and
collaboration throughout the region. - Served as the local HR for region, providing necessary resources and maintaining the highest level of confidentiality.
- Ensured completion and accuracy of all business
tasks throughout region offices. - Organized annual Volunteer Recognition event for region of 1,200+ volunteers.
- Coordinated and executed annual event 'Heroes in the Heartland' recognizing local citizens in the
community for heroic acts. - Provided administrative and business support to the Chief Executive Officer and Board of Directors
- Assisted with coordination of fundraising events and outside partnerships
- Interviewed, hired and managed client services staff within the Region office
- Generated over 100K in revenue for client programs and services through timely submission of well-researched, well-written and well-documented grant and fundraising proposals.
Special Assistant to the CEO/Financial Development Associate
American Red Cross
Omaha, NE
2008 - 2012
- Provided administrative and business support to the Chief Executive Officer and Board of Directors.
- Multitasked extensively in coordination of meetings, travel, file maintenance, and other tasks as needed.
- Assisted with coordination of fundraising events and outside partnerships. Interviewed, hired and managed client services staff within the Region office.
- Generated over 100K in revenue for client programs and services through timely submission of well-researched, well-written and well-documented grant and fundraising proposals.
Education
Bachelor of Arts - English
Creighton University
Omaha 08.2001 - 12.2005
Skills
- Communication
- Accounting Standards
- Budget Preparation
- Confidentiality
- Easily Adaptable
- Travel Arrangements & Coordination
- Benefits Management
- Strategic Planning
- Organizational Skills
- Claims Specialist
- Training Development
- Relationship Building
- Critical Thinking
- Problem Solving
- Payroll Administration
- Event Management
- Team Leadership
- Employee Relations
- Data Analytics
- Industry Knowledge
- Research & Analysis
- Project Management
- Time Management
- Customer Service
- Business Continuity
- Workflow Management
- Executive Support
- Presentation Development
- Meeting Support
- Expense Reporting
- Research
- Minute Taking
- Appointment Scheduling
- Calendar Management
- Office Administration
- Invoice Processing
- Data Entry
- Spreadsheet Management
- Calendaring
- Administrative support
- Presentation support
- Remote access support
Accomplishments
- Recipient of Golden Spike Award
- Recipient of the Marketing & Sales 'Effective Team' Summit Award
- Recipient of American Red Cross NE/SW Iowa Region 'Employee of the Year'
- Achieved over $100,000 by organizing and executing a successful annual 'Heroes in the Heartland' fundraising event of close to 1,000 attendees, recognizing local citizens in the community for heroic acts
Technology Proficiencies
- Microsoft Office Suite
- Office 365
- Salesforce
- System Applications Product (SAP)
- Oracle's PeopleSoft
- Visio
- Adobe Acrobat
- Concur
- Photoshop
- InDesign
- Raiser's Edge
- Constant Contact
- Jabber
- Microsoft Teams
- SharePoint
- Google Drive
- Social Media
- Zoom
- Google Meet / Drive / Calendar / Forms / Docs / Sheets
Community Service
- Multimedia Coordinator, St. Thomas Lutheran Church
- Volunteer, Food Bank for the Heartland
- Volunteer and UP Co-Coordinator for March for Babies Walk, March of Dimes
- Board Secretary, Nebraska High School Lacrosse
- Volunteer, United Way of the Midlands
- Deployed Volunteer during Hurricane Sandy, American Red Cross
- Volunteer KETV Telethon for Japan Earthquake and Pacific Tsunami
- Treasurer and Team Mom, Nebraska Quakes Softball
- Team Parent, Nebraska Gold Softball 10U
- Marketing Consultant and Web Designer, Chem-Tech Pest Solutions
Timeline
Sr. Administrative Assistant/Business Support Analyst
First Citizens Bank (formerly CIT & Mutual of Omaha Bank)
2019 - Current
HR Analyst
Union Pacific Railroad
2016 - 2018
Administrative Manager
Union Pacific Railroad
2015 - 2016
Administrative Assistant
Union Pacific Railroad
2013 - 2015
Operations & Volunteer Manager
American Red Cross
2012 - 2013
Special Assistant to the CEO/Financial Development Associate
American Red Cross
2008 - 2012
Bachelor of Arts - English
Creighton University
08.2001 - 12.2005
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