LIZ DAKURAS
Business Operations Team Lead
Urbana,IL
Summary
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of analyzing staffing needs and improving internal processes. Motivated to learn, grow and excel as a HR analyst.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Business Operations Team Lead
AMDOCS
Champaign, IL
07.2013 - Current
- Ensured Invoices were draft after milestones were completed
- Ensured accuracy of invoices
- Approved invoices and travel
- Created and maintained internal training plan and documentation for internal processes
- Implemented training of PM staff on new process and system used for staffing demand management
- Within one month streamlined and improved internal process for assigning budget for over 200 employees resulting in reduced overhead reporting for business unit
- Facilitated and maintained multiple accounts internal financial processes including monthly business plans, reporting codes, and Annual Operating Plan process
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Identified issues, analyzed information and provided solutions to ensure that monthly revenue forecast is aligned with corresponding internal hours worked for project
- Created and maintained internal process documentation
- Prepared variety of different written communications, reports and documents.
Tier 2 Analyst
AMDOCS
Champaign, IL
09.2000 - 07.2013
- Onboarded and trained newly created team of 15 international employees using variety of formats including documentation, presentations, and 1 on 1 training
- Created and analyzed reports from SAP Business Objects on incoming ticket and resolution metrics
- Coordinated resolution of system and customer issues with both functional and technical resources.
- Researched and recommended process improvements designed to mitigate operational risk
- Helped solve diverse program problems with in-depth analysis
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Documented impacts of upgrades on processes and products
Skills
- Relationship building and management
- Project Management
- Financial data interpretation
- Microsoft Office
- Presentation Skills
- Troubleshooting and Resolving Issues
- Excellent Interpersonal Communication
- Human Resources-Resource Management and Budget Planning
- Financial Management
- Strong Analytical Skills
- Strong Time Management
- PMP Certified
- Resource Planning
- Business Operations
- Budgeting
- Business Planning
Certification
- Society of Human Resources Management Certified Professional (SHRM-CP)-May 2020
- Project Management Professional (PMP), Project Management Institute - March 2021
Timeline
Business Operations Team Lead
AMDOCS
07.2013 - Current
Tier 2 Analyst
AMDOCS
09.2000 - 07.2013
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