LIZ DE LIMA
Rehoboth,MA
Summary
Strategic and innovative professional with 15+ years of experience leading technical sales, account management, and application support in biotechnology and clinical settings. Adept at building and maintaining high-level relationships with C-suite executives (CEOs, COOs, CFOs, and CSOs), spearheading business deals, and fostering collaborations that drive revenue growth and market expansion. Proven leader with expertise in guiding cross-functional teams, delivering client-focused solutions, and advancing organizational goals through data-driven strategies and operational excellence.
Overview
15
15
years of professional experience
Work History
Clinical Account Manager
Miltenyi Biotec
01.2022 - Current
- Conducted territory management and exceeded sales targets, contributing to a significant $28 million in annual sales within the cell and gene therapy sector
- Led the clinical application of cell and gene therapy solutions, ensuring the successful integration of Miltenyi Biotec's cutting-edge technologies into pharmaceutical corporations
- Provided clients with expert consultation and technical support, bridging complex scientific concepts and practical implementation to drive adoption and optimize outcomes
- Collaborated with cross-functional teams, including R&D and marketing, to align solutions with customer needs and organizational goals
- Designed and delivered tailored training programs to product development and manufacturing professionals, fostering skill development and ensuring regulatory compliance in clinical environments
- Analyzed market trends and client feedback to identify growth opportunities, enhance product offerings, and contribute to strategic business development
- Served as the primary point of contact for clinical trials, managing relationships with key stakeholders and ensuring project timelines and quality standards were met
- Represented Miltenyi Biotec at industry conferences and events, showcasing expertise and promoting the company's innovative solutions to a broad audience
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Senior Technical Sales Consultant
Miltenyi Biotec
07.2017 - 01.2022
- Reversed a declining territory within two-and-a-half years, achieving consistent 5% growth year-over-year
- Earned President’s Club honors in the first year of eligibility and consecutively thereafter
- Recognized as Top TSC in Region 100 and for media and cell separation solutions during the first year of eligibility
- Operated with high integrity, building trust and sustaining credibility with internal and external clientele
- Managed a diverse portfolio of 17,000+ products, fostering relationships with academic, pharmaceutical, and biotech stakeholders
- Acquired new customers while strengthening relationships with existing clients and reclaiming business from competitors
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Drove team revenue totals by bringing in top sales numbers.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
Applications and Technical Sales Specialist
Sysmex
02.2015 - 06.2017
- Directed North American training programs for advanced cytometry systems, increasing internal expertise
- Collaborated on pre-sales strategies, achieving a 90% customer acquisition success rate
- Analyzed market trends and provided critical insights to influence marketing and sales strategies
- Collaborated with customers and asked questions to assess needs and budgets.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Senior Field Applications Scientist
Life Technologies
12.2009 - 02.2015
- Spearheaded the global training program for the Attune Acoustic Cytometer, impacting international markets
- Conducted client demos and pre-sales activities, leading to a 90% success rate in client acquisition
- Contributed to beta development and market launch strategies, earning performance awards
- Developed, wrote and edited technical documentation and training materials for internal use.
- Provided continuous feedback to product groups on system performance, features and potential problems while collaborating with development groups on future product developments.
- Helped transform customer experience by implementing new support tools and processes.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Education
MBA - Entrepreneurship and Marketing
Northeastern University
Boston, MA09.2016
Master of Science - Molecular Biology
University of Rhode Island
Kingston, RI05.2005
Master of Science - Microbiology
University of Rhode Island
Kingston, RI05.2005
Bachelor of Science - Microbiology
University of Rhode Island
Kingston, RI05.2002
Bachelor of Science - Clinical Laboratory Science
University of Rhode Island
Kingston, RI05.2002
Bachelor of Science - Veterinary Science
University of Rhode Island
Kingston, RI05.2002
Skills
- Executive Relationship Management
- Strategic Business Development
- Team Leadership & Training
- Market Trend Analysis & Forecasting
- Cross-Functional Collaboration
- Revenue Growth Strategies
- Product Development & Commercialization
- Public Speaking & Stakeholder Engagement
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Clinical Account Manager
Miltenyi Biotec
01.2022 - Current
Senior Technical Sales Consultant
Miltenyi Biotec
07.2017 - 01.2022
Applications and Technical Sales Specialist
Sysmex
02.2015 - 06.2017
Senior Field Applications Scientist
Life Technologies
12.2009 - 02.2015
MBA - Entrepreneurship and Marketing
Northeastern University
Master of Science - Molecular Biology
University of Rhode Island
Master of Science - Microbiology
University of Rhode Island
Bachelor of Science - Microbiology
University of Rhode Island
Bachelor of Science - Clinical Laboratory Science
University of Rhode Island
Bachelor of Science - Veterinary Science
University of Rhode Island
Awards
- Top Clinical Instrument Sales 2023
- President’s Club, Miltenyi Biotec, 2018-2022
- Top Sales Consultant, Region 100 and Cell Separation, 2018
- Performance and Excellence Awards, Sysmex, Life Technologies, and Millipore
Publications
Strategic Objective: Sustainability, MBA League, 09/11/16
Awards
- Top Clinical Instrument Sales 2023
- President’s Club, Miltenyi Biotec, 2018-2022
- Top Sales Consultant, Region 100 and Cell Separation, 2018
- Performance and Excellence Awards, Sysmex, Life Technologies, and Millipore
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