Elizabeth Dougherty
Walnut,CA
Summary
Seasoned Operations Manager and talented leader 33 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
33
33
years of professional experience
Work History
Operations Manager
Freedom Mortgage Corporation
West Covina, CA
07.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Managed up to 30 people in a fast-paced Mortgage environment.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Document Manager
First Mortgage Corporation
Ontario, CA
06.1989 - 07.2015
- Collaborated with quality assurance team to comply with regulatory requirements.
- Identified audit parameters to comply with quality standards.
- Modeled innovative solutions to respond to organizational needs.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff of 12 people to process documents and send for closing.
- Transmitted documents, organized revisions and tracked changes.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Worked with internal team members to remedy issues with preemptive solutions.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Identified audit parameters to comply with quality standards
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA06.1980
Skills
- Staff Management
- Microsoft Outlook
- Department Oversight
- Planning and Implementation
- Microsoft Windows
- Microsoft Internet Explorer
- Staff Training
- Microsoft Excel
- Customer Service
- Tableau
Timeline
Operations Manager
Freedom Mortgage Corporation
07.2015 - Current
Document Manager
First Mortgage Corporation
06.1989 - 07.2015
High School Diploma -
Los Altos High School
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