LIZ EGOL
Connecticut
Summary
Dynamic leader with a proven track record at Amazon in enhancing employee engagement and retention through innovative programs. Expertise in program management and cross-functional collaboration drives organizational success by fostering strong relationships and implementing strategic initiatives. Focus on developing talent and improving processes leads to elevated workplace culture and satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Head of Employee Experience
Amazon Games
01.2023 - Current
- Designed and led cross-business onboarding programs that improved newcomer satisfaction by 86%, modeling best practices for client and family onboarding in healthcare settings.
- Created and implemented 10+ engagement programs that enhanced retention and strengthened organizational community.
- Fostered strong cross-departmental relationships to support a culture of well-being and inclusion.
- Developed recognition and career development programs that boosted satisfaction by 48%.
Chief of Staff
Amazon Games
01.2020 - 01.2023
- Served as trusted advisor to VP-level leadership, aligning operations across six departments.
- Created and implemented operational frameworks that improved transparency and collaboration by 35%.
- Designed internal engagement strategies that improved morale and collaboration across global teams.
- Directed strategic planning sessions, off-sites, and leadership forums that strengthened organizational culture and trust.
Senior Launch Manager
Amazon Physical Stores
01.2019 - 01.2020
- Oversaw launch of new in-store programs across 60+ retail locations, driving a 20% increase in partnership-driven revenue.
- Partnered with cross-functional operations, marketing and community teams to implement high-quality customer experience standards.
- Built and sustained relationships with community-facing partners to promote engagement and service consistency.
Senior Program Manager
Amazon Advertising
01.2011 - 01.2020
- Spearheaded national marketing programs from concept to execution, fueling 50% annual growth and outperforming revenue goals by 31%.
- Built scalable processes that improved team efficiency by 40%, fostering operational excellence akin to healthcare program coordination.
- Partnered with internal stakeholders and clients to deliver impactful campaigns focused on customer trust and satisfaction.
- Led groundbreaking, first-to-market custom advertising campaigns that were featured in The New York Times for innovation and brand impact, showcasing an ability to design creative, high-visibility programs.
Senior Sales Account Manager
Amazon Advertising
01.2007 - 01.2011
- Built strong client relationships that drove 90%+ account renewals, directly influencing team growth and hiring needs.
- Supported full-cycle recruitment for account management team, successfully hiring and onboarding 20+ new team members with a 95% retention after 2 years.
- Managed 45+ client campaigns, contributing to $2M+ incremental revenue and scaling account team capabilities.
Junior Account Executive
Univision
01.2004 - 01.2007
- Developed new business partnerships, helping generate $5M+ in revenue and expanding client services.
- Co-led recruitment and onboarding of 25+ junior Account Executives, including screening 100+ candidates, participating in interviews and developing training materials.
- Built relationships with advertising agency partners, helping scale team operations and client services essential for relationship management.
Education
Bachelor of Arts - Business
Indiana University
Bloomington01.2004
Skills
- Program management
- Process improvement
- Business development
- Marketing strategy
- Workforce planning
- Organizational design
- Client and stakeholder relationship management
- Leadership development and mentorship
- Communication skills
- Emotional intelligence
- Customer relationship management
- Cross-functional collaboration
Awards Recognition
- Featured Guest, The Talent Economy Podcast: Gamifying the Workplace, 05/01/22, https://open.spotify.com/episode/1uJuQTZOXAQMCs5sAd1Yjv
- Awardee, Healing Hearts Ranch, Equine Therapy
Skills Expertise
- Program Management & Process Improvement
- Cross-functional development
- Process Improvement
- Business Development & Marketing Strategy
- Workforce Planning & Organizational Design
- Client & Stakeholder Relationship Management
- Leadership Development & Mentorship
- Communication & Empathy
- High Emotional Intelligence
Certification
Certified Senior Advisor
Timeline
Head of Employee Experience
Amazon Games
01.2023 - Current
Chief of Staff
Amazon Games
01.2020 - 01.2023
Senior Launch Manager
Amazon Physical Stores
01.2019 - 01.2020
Senior Program Manager
Amazon Advertising
01.2011 - 01.2020
Senior Sales Account Manager
Amazon Advertising
01.2007 - 01.2011
Junior Account Executive
Univision
01.2004 - 01.2007
Bachelor of Arts - Business
Indiana University