Elizabeth Emiliano
San Antonio,TX
Summary
Dynamic Medical Assistant with extensive experience at HCA Physician Services, excelling in patient-focused care and effective communication. Proven ability to manage patient flow and verify insurance claims while adhering to HIPAA regulations. Skilled in vital signs and medical administration, demonstrating strong attention to detail and adaptability in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Office Specialist
HCA Physician Services
San Antonio, TX
06.2024 - Current
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Supported administrative staff by processing payments.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients about medications, procedures and physician's instructions.
- Provided technical support for troubleshooting complex problems.
- Verify referrals and the status of patient claims.
- Open and close the End of Day Report and batch.
- Collect payments from patients with a copay, deductible, and/or account balances.
- Verify insurance and referrals for the clinic.
- Experience with One Source, Availity, LeadingReach, and UHC website.
- Well-versed in ECW.
- Receive and send out incoming referrals for patients.
Medical Assistant
Quality Urgent Care
10.2023 - Current
- Completed Externship site
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Cashier, Slicer, Kitchen Helper
Bill Miller Bar-B-Q
10.2022 - 11.2023
- Efficiently operating clean, well kept stores
- Serving good, high quality products at affordable prices
- Delivering fast, friendly and quality service
- Perform a variety of routine tasks & clean surroundings.
- Greeted customers entering store and responded promptly to customer needs.
Education
Certification - Medical Assistant
Pima Medical Institute
Tucson, AZ11.2023
Some College (No Degree) - Pre-biology/ Nursing
San Antonio College
San Antonio, TXSkills
- Communication skills
- Attention to Detail / Oriented
- Adaptability
- Active listening
- Organization
- Flexibility
- Time management
- Vital signs
- Injections / Medical Administration
- Urinalysis/ Perform basic lab test
- Perform ECG
- Sterile technique
- Wound care
- Phlebotomy / Order of draw
- Suture removal
- Medical Terminology
- Customer Service
- Assist Physician (procedures / Exams)
- Infection Care
- Computer Basics (Microsoft office)
- Typing speed (45 wpm 98%)
- EHRs
- Data Entry
- Indirect Patient Care
- Patient-Focused Care
- Patient scheduling
- HIPAA compliance
- Office administration
- Team collaboration
- Interpersonal communication
- Conflict resolution
- Attention to detail
- Problem solving
- CPR
- Patient registration
- Appointment scheduling
- Insurance verification
- Payment collection
- Customer service
- Data entry
- Multitasking Abilities
- Customer follow-up
Certification
CPR Certified
NRCMA - National Registered Certified Medical Assistant
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Assistant/Medical Office Specialist
HCA Physician Services
06.2024 - Current
Medical Assistant
Quality Urgent Care
10.2023 - Current
Cashier, Slicer, Kitchen Helper
Bill Miller Bar-B-Q
10.2022 - 11.2023
Certification - Medical Assistant
Pima Medical Institute
Some College (No Degree) - Pre-biology/ Nursing
San Antonio College
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