Summary
Work History
Skills
Timeline
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Liz Escobedo

Fort Worth,TX

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Work History

Client Service Representative

Comfort Force HVAC
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Managed sensitive or confidential files with attention to data security and storage policies.

Staff Member

Five Star Bingo
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Prepared and issued money banks to change persons at start of each shift.
  • Adhered to strict financial protocols, ensuring accurate accounting records and compliance with company policies.
  • Handled money, ticket and chips exchanges for customers.
  • Enhanced customer satisfaction by providing efficient and accurate cashier services during Bingo games.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Exceeded performance expectations consistently through commitment towards process improvement initiatives aimed at enhancing operational efficiency.
  • Provided support in maintaining a clean, organized work area that facilitated an enjoyable experience for both customers and staff members.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.

Store Clerk

Kings Liquor
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted routine inspections of merchandise for quality control purposes, identifying damaged goods for removal or replacement as needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
  • Listened to customer needs and desires to identify and recommend optimal products.

Shift Leader

Claire
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Gathered, organized and input information into digital database.
  • Enforced company policies and regulations with employees.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Administrative Clerk

Adecco & Innovative
  • Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Created and maintained databases to track and record customer data.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Skills

  • File Management
  • MS Office
  • Employee Coaching
  • Administrative and Office Support
  • Professional telephone demeanor
  • Retail store support
  • Document and Records Management
  • Inbound Call Management
  • Data Entry
  • System Documentation
  • Customer Relationship Management (CRM)

Timeline

Client Service Representative

Comfort Force HVAC

Staff Member

Five Star Bingo

Store Clerk

Kings Liquor

Shift Leader

Claire

Administrative Clerk

Adecco & Innovative

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Liz Escobedo