Liz Flores
Zephyrhills
Summary
Hardworking and dependable professional with several years of experience in healthcare support, insurance authorizations, and patient services. Skilled at keeping things organized, handling complex tasks in fast-paced environments, and working closely with both patients and medical teams. Comfortable taking on responsibility, solving problems, and making sure everything runs smoothly behind the scenes. Bilingual in English and Spanish.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Imaging Support Representative - Mammography
AdventHealth - Simpson Breast Center
11.2019 - Current
- - Work closely with the mammography team at the Zephyrhills location to support patient care, including prepping biopsy cases and checking for prior imaging.
- - Make sure all authorizations and referrals are in place before appointments; follow up with doctor's offices and patients when needed.
- - Double-check prescriptions and CPT/diagnosis codes for accuracy, and help correct any missing or incorrect info.
- - Use Epic, PowerShare, and PACS to manage and upload images, share studies, and complete daily QC tasks.
- - Keep communication clear and professional between departments, doctors, and patients.
Compliance Team Lead
Stymco Medical DME
11.2019 - Current
- - Manage patient orders from start to finish-confirm insurance coverage, go over return policies, and collect any documents needed.
- - Contact insurance companies like CareCentrix and eviCore to get approvals for medical equipment.
- - If documents are missing, reach out to doctor's offices, home health providers, or facilities to get what's needed.
- - Help the billing team review claims, follow up on denials, and contact insurance for updates or clarification.
- - Make sure everything is accurate and follows insurance guidelines before submitting.
Sales Representative
Pandora
11.2018 - 11.2019
- - Helped customers pick out jewelry, completed sales, and trained new team members.
- - Kept inventory organized and made sure everything ran smoothly during shifts.
- - Top sales performer at the Wiregrass Mall location the entire time I worked there.
Cashier / Assistant Manager
Mandys To Go
09.2006 - 11.2019
- - Helped run the front of a family-owned restaurant, including customer service, payroll, and closing duties.
- - Served customers, worked the register, and stepped in wherever needed to keep things running well.
Education
Associate Degree - undefined
Hillsborough Community College
01.2019
High School Diploma - undefined
Wesley Chapel High School
01.2016
Skills
- - Insurance Verification (Medicare, Medicaid, BCBS, UHC, Aetna, Cigna, Humana)
- - Authorization Requests & Follow-Up
- - Imaging Systems (Epic, PowerShare, PACS - including QC and uploads)
- - Medical Billing Support & Claims
- - Working up Biopsies & Checking Imaging Priors
- - Strong Communication with Patients & Providers
- - DME Experience
- - Typing & Data Entry
- - Fluent in English & Spanish
Certification
BLS certification
Languages
Spanish
Native or Bilingual
Timeline
Imaging Support Representative - Mammography
AdventHealth - Simpson Breast Center
11.2019 - Current
Compliance Team Lead
Stymco Medical DME
11.2019 - Current
Sales Representative
Pandora
11.2018 - 11.2019
Cashier / Assistant Manager
Mandys To Go
09.2006 - 11.2019
Associate Degree - undefined
Hillsborough Community College
High School Diploma - undefined
Wesley Chapel High School
Similar Profiles
Cherie CarpenterCherie Carpenter
Imaging Support Representative Front Desk at Simpson Breast Center Advent HealthImaging Support Representative Front Desk at Simpson Breast Center Advent Health
Hrisula DervishiHrisula Dervishi
TEAM LEAD, Outpatient & Hospital Operations at Memorial Sloan Kettering Cancer Center – Evelyn H. Lauder Breast CenterTEAM LEAD, Outpatient & Hospital Operations at Memorial Sloan Kettering Cancer Center – Evelyn H. Lauder Breast Center
Colleen BergaColleen Berga
Breast Imaging Manager at Vail Health Sonnenalp Breast Center, Shaw Cancer CenterBreast Imaging Manager at Vail Health Sonnenalp Breast Center, Shaw Cancer Center
Jacob MorrisJacob Morris
Line Cook at Saddlebrook ResortLine Cook at Saddlebrook Resort
Paul SmithPaul Smith
DFD RC Manager at DFD Powersports Inc.DFD RC Manager at DFD Powersports Inc.