Liz Flores

Assistant Store Manager of Operations

Lowes Home Improvment

10.2006 - 10.2023

Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
Managed daily store operations to ensure optimal customer service and employee productivity.
Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maintained positive customer relationships by responding quickly to customer service inquiries.