Detail-oriented professional with a solid background in key account management and customer service. Known for effective multitasking and coordination, contributing to optimized inventory management and enhanced client satisfaction.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Hooey
03.2025 - Current
Developed strong relationships with key clients, ensuring their needs were met effectively.
Assisted in managing client accounts, whilst keenly aware of the varying degrees of needs and expectations from "Mom and Pop" Retailers, to Larger corporations like Academy, always able to provide timely support and solutions.
Coordinated communication between not only clients and internal teams, but betwixt our US Sales Reps and our clients as well
Analyzed Purchase Orders to transact efficient timely delivery needs
District Manager
King Ranch Saddle Shop
03.2022 - 02.2024
Oversaw daily operations across 3 retail locations, ensuring compliance with company standards.
Led team training initiatives, improving employee performance and service quality.
Developed and implemented inventory management strategies to optimize stock levels and mitigate mistakes in receiving procedure.
Analyzed sales data to identify trends and inform strategic decision-making for product offerings.
Store Manager
King Ranch Saddle Shop
07.2015 - 02.2022
Directed daily store operations to enhance customer experience and drive sales growth.
Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
Trained and mentored staff, fostering a culture of teamwork and high performance.
Implemented effective merchandising strategies to maximize product visibility and sales potential.
Education
Master of Arts - Journalism And Mass Communication
University of Southern California
Los Angeles, CA
Master of Arts - English
Texas A&M University, Kingsville
Kingsville, TX
12-2011
Skills
Client relationship building
Business development
Key account management
Data-driven decision making
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Friendly and positive
Inventory management
Accomplishments
Coordinated volunteer schedules, ensuring adequate coverage for events and activities.
Facilitated communication between volunteers and management to streamline operations.
Timeline
Key Account Manager
Hooey
03.2025 - Current
District Manager
King Ranch Saddle Shop
03.2022 - 02.2024
Store Manager
King Ranch Saddle Shop
07.2015 - 02.2022
Master of Arts - Journalism And Mass Communication