Liz Gibbs

• Managed daily operations for mobile pet grooming, pet sitting, and dog walking.
• Developed and executed marketing strategies, including local partnerships and digital campaigns, leading to an increase in client growth.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Recruited and trained a diverse team of pet sitters, dog walkers, and groomers. Fostered a collaborative, customer-focused work culture.
• Implemented targeted marketing strategies, including social media campaigns, partnerships, and local advertising, to raise brand awareness and expand the customer base. Increased brand recognition and client retention through strategic outreach.

• Oversaw the day-to-day operations of a busy dog and cat boarding facility and doggie daycare, ensuring all animals receive the highest level of care and attention.
• Fostered strong relationships with clients through effective communication, personalized care, and attention to their pets’ specific needs. Handled customer complaints, resolved issues, and ensured client satisfaction, leading to an increase in customer retention.
• Supervise a team of 25+ employees, including pet care specialists, supervisors, and groomers. Responsible for hiring, training, and managing performance. Enhanced training programs to ensure all staff understand animal behavior, safety protocols, and customer service standards.

• Supervised and mentored a team of 20+ animal trainers and educators, interns, and tour guides, providing daily guidance, training, and performance evaluations. Developed staff schedules, ensuring optimal coverage for animal care, training sessions, and educational programs.

• Oversaw the development and implementation of positive reinforcement-based training programs for a variety of species, including reptiles, parrots, birds of prey, carnivores, small mammals, hoofstock, etc. Ensured that all animals were trained in accordance with the highest standards of welfare and safety.

• Designed, implemented, and lead interactive educational programs for guests of all ages, including live animal demonstrations, educational talks, and behind-the-scenes tours. Tailored programs to align with the New Jersey Core Curriculum for schools, and provided an engaging, informative experience for visitors.

• Collaborated with other theme park departments to promote educational programs, increase guest satisfaction, and improve daily operations.

• Represented theme park through media appearances on television, radio, and print.