Liz GIlliland
Bristol,Wisconsin
Summary
I have been a Owner/Chef/Manager for the past 25 years. I am high energy, high spirited, and highly driven employee. With that I have learned how much kitchen staff relies on each other and have built successful teams on that foundation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I pride myself on working hard to build strong successful relationship's with staff, client, customers and vendors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
QUEST FOOD MANAGEMENT SERVICES INC.
06.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Food Service Director
Arbor Management
06.2011 - 06.2016
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
Executive Chef
Baker House Hotel
05.2010 - 07.2011
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
Owner/Chef
Harbour Club
10.2006 - 10.2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established foundational processes for business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
High School Diploma -
Round Lake Senior High School
Round Lake, Il06.1989
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Staff Management
- Customer Relations
- Relationship Building
Certification
- [Area of expertise] License - [Timeframe]
Timeline
General Manager
QUEST FOOD MANAGEMENT SERVICES INC.
06.2016 - Current
Food Service Director
Arbor Management
06.2011 - 06.2016
Executive Chef
Baker House Hotel
05.2010 - 07.2011
Owner/Chef
Harbour Club
10.2006 - 10.2009
High School Diploma -
Round Lake Senior High School
- [Area of expertise] License - [Timeframe]
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