Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
Generic

Liz Glenn

Gentry,United States

Summary

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Manager II Vertical Startup Team

Walmart
Bentonville, United States
02.2023 - Current
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Created detailed reports on project progress for senior management review.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Established effective communication channels between different departments within the organization.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Facilitated team meetings and workshops to align on goals and strategies.

Senior Manager I Vertical Startup

Walmart
Bentonville, United States
01.2022 - 02.2023
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Created detailed reports on project progress for senior management review.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Established effective communication channels between different departments within the organization.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Facilitated team meetings and workshops to align on goals and strategies.

Implementation Operations Manager

Walmart
Topeka, United States
05.2021 - 01.2022
  • SME for 1BW specialty network
  • SME for Academy FC
  • Hiring, coaching, mentoring, counseling and performance management of Associates
  • Identify areas for improvements in safety, quality, service and productivity
  • Assist in workforce planning for the department/FC.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Area Manager

Walmart
Edgerton, Kansas
01.2018 - 05.2021
  • SME for 1BW speciality network
  • SME for Academy FC
  • Hiring, coaching, mentoring, counseling and performance management of Associates
  • Identify areas for improvements in safety, quality, service and productivity
  • Assist in workforce planning for the department/FC
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Monitored and evaluated district performance to ensure goals were met.
  • Supervised business functions, employee staffing, customer retention, and financial accountability for KS1.
  • Supervised employees, ensuring optimal productivity.
  • Inspected production and quality control to detect and address production problems.

Process Manager Training and Development

Jet.com
Edgerton, United States
06.2017 - 01.2018
  • Hiring, coaching, mentoring, counseling and performance management of Associates
  • Identify areas for improvements in safety, quality, service and productivity
  • Assist in workforce planning for the department/FC
  • Train new associates and manage training department
  • Work with other departments to ensure all training material is up to date

Outbound Team Lead

Jet.com
Gardner, United States
05.2016 - 06.2017
  • Managed daily outbound call operations and monitored team performance to ensure quality service delivery.
  • Developed strategies for improving customer satisfaction and retention rates.
  • Conducted regular meetings with the team members to review performance objectives and set new goals.
  • Monitored individual and team progress against targets, providing feedback as appropriate.
  • Evaluated outbound processes in order to identify areas of improvement or best practices.
  • Maintained an up-to-date knowledge of products, services, pricing plans and promotions in order to provide accurate information to customers.

Assistant Manager

Jason's Deli
Olathe, United States
11.2015 - 05.2016
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.

Restaurant Manager and Events Specialist

Hy-Vee
06.2015 - 11.2015
  • Plan and staff for events
  • Order product
  • Oversee staff during shifts
  • Run social media platforms
  • Create monthly newsletter
  • Create in store ads
  • Create displays
  • Customer service

Club Room and Social Media Manager

Hy-Vee
151st and Blackbob
08.2014 - 07.2015
  • Run social media platforms
  • Create in store advertisements
  • Respond to customer questions and concerns
  • Send updates and deals to customers via text line
  • Create and run freezer meal program
  • Order product
  • Handle a calendar of clients and appointments
  • Work with all departments to ensure the best customer satisfaction
  • Attend volunteer events and non-profit events
  • Assist center store in product rotation
  • Assist center store with stock, backroom, and online shopping

Sports Radio 810 WHB Promotions

Union Broadcasting
09.2012 - 01.2015
  • Work with the sales team, marketing team, on-air team, and clients to set up and execute events and promotional plans.
  • Developed creative strategies to increase viewership and engagement on social media platforms.
  • Assisted in the development of content calendars for all esports events and tournaments.
  • Collaborated with marketing teams to develop promotional campaigns for upcoming events or tournaments.

Floral design

Hy-Vee
Olathe, United States
03.2014 - 07.2014
  • Operated floral design equipment such as cutters and shapers, as needed.
  • Researched new trends in floral design techniques in order stay up-to-date with industry developments.
  • Provided training to new employees on proper floral design techniques, equipment use, and store policies.
  • Organized supplies, tools and equipment needed for floral design projects.
  • Provided excellent customer service by responding promptly to inquiries from customers regarding floral design options.

Education

Bachelor of Arts (B.A.) - Public Relations, Advertising, and Applied Communication

The University of Kansas
01.2015

Associate's degree - General Studies

Butler County Community College
01.2011

Skills

  • Continuous Process Improvement
  • Process Implementation
  • Critical Thinking
  • Strategic Planning
  • Budget Oversight
  • Partnership Development
  • Business performance management
  • Documentation And Reporting
  • Operations Planning
  • Cross-functional team leadership
  • Operations Management
  • Cross-Functional Communication
  • Data-driven decision-making
  • Influencing and negotiating
  • Organizational improvement

Certification

Food Safety Certified

Affiliations

  • Selected as a SME for the HVFC network to develop all process materials
  • Received 2 Making a Difference Awards
  • Received the " Living the inverted pyramid award"

Timeline

Senior Manager II Vertical Startup Team

Walmart
02.2023 - Current

Senior Manager I Vertical Startup

Walmart
01.2022 - 02.2023

Implementation Operations Manager

Walmart
05.2021 - 01.2022

Area Manager

Walmart
01.2018 - 05.2021

Process Manager Training and Development

Jet.com
06.2017 - 01.2018

Outbound Team Lead

Jet.com
05.2016 - 06.2017

Assistant Manager

Jason's Deli
11.2015 - 05.2016

Restaurant Manager and Events Specialist

Hy-Vee
06.2015 - 11.2015

Club Room and Social Media Manager

Hy-Vee
08.2014 - 07.2015

Floral design

Hy-Vee
03.2014 - 07.2014

Sports Radio 810 WHB Promotions

Union Broadcasting
09.2012 - 01.2015

Bachelor of Arts (B.A.) - Public Relations, Advertising, and Applied Communication

The University of Kansas

Associate's degree - General Studies

Butler County Community College

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Liz Glenn