Liz Gonzalez
Tampa
Summary
Human Resources professional with a strong background in talent acquisition and HR technology. Successfully led ATS migrations and compliance audits, driving efficiency in recruitment processes. Proficient in optimizing hiring workflows and ensuring adherence to regulatory standards. Acknowledged for problem-solving abilities and dedication to operational excellence in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Equiliem
Brunswick
11.2025 - Current
- Manage end-to-end onboarding for new hires across multiple client accounts.
- Process and verify Form I-9s and submit E-Verify cases, ensuring full compliance with federal regulations.
- Conduct audits of onboarding documentation to ensure accuracy, completeness, and audit readiness.
- Serve as a subject-matter resource for onboarding compliance and documentation standards.
- Partner with recruiters and HR teams to resolve onboarding issues efficiently.
Talent Acquisition Coordinator
WilsonHCG
Tampa
09.2021 - 11.2025
- Coordinate candidate interview schedules to enhance the selection process efficiency.
- Maintain accurate candidate documentation to ensure compliance and organize job postings for streamlined recruitment.
- Prepare and facilitate offer letters, tracking candidate progression to inform hiring process improvements.
- Collaborate with cross-functional teams for global implementation and migration to Oracle HCM, optimizing HR processes.
- Assist with pre-employment processing, including verification of onboarding paperwork and background checks, providing regular updates to the recruiting team.
- Utilize various Applicant Tracking Systems (e.g., Workday, Taleo, Oracle, Avature, Greenhouse, Eightfold) to support recruitment operations.
- Contribute to the initiation of services for key clients (such as Trinet, Bridgestone, and Evonik) working collaboratively to enhance procedural efficiency.
- Develop Standard Operating Procedures (SOPs) for various accounts to streamline operations.
- Performed audits to verify documentation accuracy, ensuring compliance with regulations and employment laws, while optimizing recruitment efficiency.
- Supported multiple ad-hoc projects, including the successful launch of an internship program, global hiring, and senior hiring.
- Conducted comprehensive training for new hires on company processes, systems, and best practices to ensure a smooth onboarding experience. Served as a key resource for answering questions, providing guidance, and troubleshooting issues, fostering a supportive, open door policy, and collaborative team environment.
- Managed hiring process for senior and executive-level roles, for over 100 C-suite executives, ensuring seamless integration and efficient administrative support.
Recruitment Services and Onboarding Coordinator
Price Waterhouse Coopers Contract with Corporate Brokers
Tampa
11.2019 - 01.2020
- Managed the interview scheduling process, facilitating clear communication between recruiters and candidates to ensure a smooth onboarding experience.
- Utilized technology to improve recruitment processes and enhance team productivity.
- Demonstrated multitasking and critical thinking abilities to produce high-quality, precise work efficiently.
- Maintained composure and efficiency in a high-pressure, fast-paced setting.
- Developed and updated detailed process documentation to support recruitment operations.
Talent Acquisition Coordinator Internship
WilsonHCG
Tampa
02.2018 - 09.2018
- Conducted comprehensive analysis of recruitment data to monitor and report on candidate progression, facilitating effective tracking throughout the hiring process.
- Revised and maintained interviewing procedures, enhancing the reliability and uniformity of candidate evaluations.
- Performed administrative tasks, including filing, photocopying, and data entry, to support office operations.
- Managed recruitment activities for a variety of client accounts across the United States and Canada, adapting to diverse regional requirements.
Customer Service Representative
Wellsystems
Tampa
02.2016 - 01.2017
- Delivered thorough customer support, achieving successful issue resolution and enhancing customer satisfaction.
- Administered benefits procedures, maintaining a strong record of call resolution that bolstered service productivity.
- Developed a Standard Operating Procedure (SOP) to guide employees in maintaining compliance with relevant regulations.
Financial Care Specialist Representative
T-Mobile
Tampa
01.2014 - 02.2016
- Managed resolution of billing disputes and conducted thorough evaluations of customer account information, enhancing accuracy and customer satisfaction.
- Coordinated with collection agencies to facilitate timely payments and effectively manage accounts receivable.
- Consistently met productivity benchmarks by maintaining high standards of customer service delivery.
- Monitored key performance indicators, including average handling time, customer survey feedback, and collection metrics.
International Representative
APAC (UPS Call Center)
Tampa
04.2012 - 01.2014
- Delivered expert customer service, explaining products and services for informed domestic and international shipping decisions.
- Provided bilingual support, improving service accessibility and increasing customer satisfaction among Spanish-speaking clients.
- Conducted peer coaching to enhance call handling skills and knowledge sharing, fostering a collaborative team atmosphere.
- Resolved customer complaints with a professional demeanor, utilizing problem-solving abilities to preserve customer relationships.
- Kept meticulous records of customer interactions to ensure data integrity and aid in targeted marketing initiatives.
Assistant Manager
Dairy Queen
Riverview
05.2007 - 04.2012
- Managed team operations, optimizing scheduling for a full-time staff of 25 to ensure efficiency and coverage.
- Recruited and trained more than 50 new employees, improving overall team capability and customer service standards.
- Handled inventory procurement, ensuring consistent supply levels with orders ranging from $3,000 to $5,000.
- Performed administrative duties, including writing memos, managing phone inquiries, and resolving customer complaints.
- Resolved conflicts among staff, fostering a collaborative and respectful work environment.
- Maintained strict quality control procedures, upholding food safety and cleanliness to meet regulatory compliance.
Education
Master of Business Administration - Human Resources
Saint Leo University
05.2022
Bachelor of Business Administration - Human Resources
University of South Florida
05.2019
High School Diploma -
Riverview High School
Riverview, FL05.2009
Skills
- Talent Acquisition
- Strategic Planning
- Policy and Procedures
- Records Management
- HR Systems
- Client Relationship Management
- Team Leadership
- Communication
- Compliance
- Implementation
- Process Improvement
- Project Management
- Attention to Detail
- Training
- Audits
Certification
Lean Six Sigma Yellow Belt Certification, University of South Florida, 2023
Timeline
Onboarding Specialist
Equiliem
11.2025 - Current
Talent Acquisition Coordinator
WilsonHCG
09.2021 - 11.2025
Recruitment Services and Onboarding Coordinator
Price Waterhouse Coopers Contract with Corporate Brokers
11.2019 - 01.2020
Talent Acquisition Coordinator Internship
WilsonHCG
02.2018 - 09.2018
Customer Service Representative
Wellsystems
02.2016 - 01.2017
Financial Care Specialist Representative
T-Mobile
01.2014 - 02.2016
International Representative
APAC (UPS Call Center)
04.2012 - 01.2014
Assistant Manager
Dairy Queen
05.2007 - 04.2012
Master of Business Administration - Human Resources
Saint Leo University
Bachelor of Business Administration - Human Resources
University of South Florida
High School Diploma -
Riverview High School