Elizabeth Haygood
Kissimmee,FL
Summary
Talented coordinator, problem-solver and team leader with proven expertise in roadmapping effective plans. Conceptualize, test and improve strategies to attain targets with cost-effective approaches. Ready to offer over 17 years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
27
27
years of professional experience
Work History
Sales & Solutions Specialist
The Walt Disney Company
Orlando, FL
02.2024 - Current
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Senior Product Development Manager
AT&T Corporate
Kissimmee, FL
01.2017 - 10.2023
- Created and maintained project plans, timelines, project roadmap and budgets for marketing initiatives.
- Managed activities for cross-functional teams across departments, including engineering, marketing, legal and sales.
- Hosted weekly meetings with internal and external partners, ensuring timely completion of all tasks.
- Collaborated with stakeholders to define product requirements and user stories.
- Directed troubleshooting activities related to software issues affecting the functionality of a product.
- Communicated progress updates at regular intervals with senior leadership.
- Gathered, analyzed and formatted large amounts of data into meaningful information.
- Updated over 100 promotional sections within the Retail Management Tool; assisting with driving sales that attracted over 1 million views.
- Implemented technical solution and policy to increase gross adds by an average of 150,000 per year
- Managed, documented and implemented updates for the Buyers Remorse program.
Project Lead
DIRECTV Corporate
El Segundo, CA
05.2006 - 12.2016
- Assisted in the integration of multiple systems into one unified CRM platform to streamline customer service operations.
- Provided training and support for team members on how to use CRM systems effectively.
- Collaborated with sales and marketing teams to develop quarterly offers for customers.
- Communicated with stakeholders throughout the life cycle of assigned projects.
- Performed and identified risk assessments, developed mitigation strategies on a regular basis.
- Managed UAT test process and ensured compliance with quality standards over a span of four years.
- Increased customer satisfaction by single-handedly caring for escalations and preparing for billing and offer conversions without negative impact
Accounting Administrative Assistant
Southwest Controls, Inc
Anaheim, CA
06.2005 - 04.2006
- Maintained accounts payable and receivable files, invoices and other related records.
- Coded invoices with appropriate general ledger codes and entered into accounting software system.
- Managed accounts receivable collections process by contacting customers regarding delinquent payments.
- Generated customer billing statements and ensured timely collection of payments.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized filing systems for both paper and electronic documents.
Administrative Assistant
SATEX Corp
Yorba Linda, CA
02.2001 - 06.2005
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services and securing venues.
- Composed letters, memos, reports, emails, presentations and other written correspondence.
- Maintained employee records and updated information in the payroll system.
Senior Merchandising Assistant Manager
JCPenney
Orange, CA
06.1997 - 02.2001
- Monitored inventory levels, stock availability, and back orders.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Assisted in the training of new staff on established merchandising principles.
- Supervised all aspects of store operations including staffing levels, customer service standards, loss prevention efforts.
Education
Business Administration and Management
American River College
SacramentoComputer Science
Cypress College
Cypress, CABusiness Administration and Management
Fullerton College
Fullerton, CASkills
- Go-to-Market Strategies
- Complex Problem Solving
- Detail-Oriented
- Project Development
- Microsoft SharePoint
- Product Promotion
- Corporate Communications
- Retail Marketing
- Product Development
- Partnership Marketing
- Marketing Campaigns
- Cross-Functional Team Collaboration
- Project Management
- Defect Tracking and Reporting
- Data Analysis
- Strategic Planning
- Document Management
- Agile Methodology
- Roadmap Planning and Prioritization
- MS Office
Accomplishments
2017 AT&T Marketing Golden Shovel Award
Timeline
Sales & Solutions Specialist
The Walt Disney Company
02.2024 - Current
Senior Product Development Manager
AT&T Corporate
01.2017 - 10.2023
Project Lead
DIRECTV Corporate
05.2006 - 12.2016
Accounting Administrative Assistant
Southwest Controls, Inc
06.2005 - 04.2006
Administrative Assistant
SATEX Corp
02.2001 - 06.2005
Senior Merchandising Assistant Manager
JCPenney
06.1997 - 02.2001
Business Administration and Management
American River College
Computer Science
Cypress College
Business Administration and Management
Fullerton College
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