Elizabeth (Liz) Heath
Fort Myers,FL
Summary
Dynamic leader and strategic thinker, excelled as Assistant General Manager at VidaCann (Planet 13), boosting sales and customer satisfaction through innovative marketing and operational improvements. Skilled in staff management and training development, I foster teamwork and efficiency. Achieved record-high customer satisfaction, demonstrating exceptional vendor relationship management and team leadership expertise.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
VidaCann (Planet 13)
06.2021 - Current
- Started in a part-time position, quickly was promoted to full-time, then Events position, then AGM in Nov 2023.
- Handles petty cash, registers, prepares deposits and has experience with all manager reports/logs.
- Oversees daily operations, ensuring all tasks are completed efficiently and to high standard.
- Remains 'on call' at all times for any team members to call/text for assistance.
- Motivates, trains, and delegates to employees effectively to maximize performance and efficiency.
- Collaborates with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increases customer satisfaction by building professional relationships, consulting with patients, addressing and resolving concerns in a timely manner.
- Manages financial aspects of event selection and participation by budgeting, networking, forecasting efficacy of exposure and profitability.
- Develops and implements new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentors staff members, fostering a supportive and positive work environment that enhances employee (and patient) performance and retention.
- Ensures compliance with all Department of Health regulations.
- Monitors store maintenance needs, coordinating or initiating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzes customer feedback/experiences and store/management operations to identify areas of improvement and develop solutions.
- Manages team schedule with eye for coverage needs, individual strengths, and accommodating outside jobs of staff members while prioritizing store needs/labor costs.
- Initiates hiring process by screening candidates and being the initial point of contact in setting up interviews/onboarding to build a skilled and cohesive workforce committed to excellence.
- Oversees inventory processes and ordering.
- Enhances and initiates communication among team members through regular meetings, 1 on 1 check-ins and group announcements, promoting an open dialogue about challenges and opportunities for improvement.
- Coordinates staff meetings/training workshops and prepares printed meeting notes with outline of topics covered for staff to follow along, take their own notes and have physical copy of instruction/updates.
- Develops and executes strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improves employee morale through recognition that acknowledges individual achievements and team successes.
- Collaborates with other store managers on event participation and store operations to drive overall organizational success.
- Participates in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Led team to achieve record-high customer satisfaction scores and exponential growth in sales through dedicated service, teamwork and attention to detail.
- Facilitated a team training workshop to discuss updates on SOP's, sales goals and strategies, and set up a rotation of training seminars taught by myself, general manager and a full-time inventory staff member, fostering a collaborative and educational work environment.
- Implemented cost-saving measures for events and in-store Amazon lists without compromising on quality, boosting bottom line.
- Trains new and current staff members, equipping them with skills needed for success, growth, fulfillment and upmost confidence in their roles.
- Tracked employee attendance and punctuality, addressing repeat problems quickly, respectfully and sternly to prevent long-term habits.
- Handles problematic customers to assist lower-level employees, maintain excellent customer service and ensure team feels supported and safe.
- Reports issues with attention to detail and clear communication.
- Observed each employee's individual strengths and initiated 1 on 1 mentoring to improve areas of weakness.
Professional Vocalist
Self-employed
01.2018 - Current
- Vocal Mentor and Coach for aspiring vocalists through private coaching sessions, sharing knowledge of vocal techniques and career guidance for emerging talent.
- Managed performance logistics, including equipment setup, soundchecks, and transportation coordination, ensuring smooth event execution.
- Expanded market reach by performing at high-profile corporate events and private parties, increasing visibility among potential clients and industry professionals alike.
- Contributed to the success of recording projects as a session vocalist, delivering expressive vocals that enhanced overall production quality.
- Developed a diverse repertoire for various event types, ensuring versatility and adaptability in performance settings.
- Tailored performances to client preferences, providing memorable entertainment experiences for audiences of all ages and backgrounds.
- Performed as part of an ensemble or as a soloist, showcasing flexibility in various musical settings and genres.
- Nurtured professional connections with other musicians, leading to collaborative opportunities and the formation of new musical projects.
- Received recognition as a distinguished vocalist at regional music festivals, promoting the individual brand and expanding professional networks.
- Supported charitable organizations by performing at fundraising events, using talents to contribute positively to the community.
- Cultivated a loyal fan base through engaging social media content and regular communication with followers.
- Established strong relationships with venue managers and booking agents, resulting in consistent performance opportunities.
- Collaborated with producers to fine-tune songs or albums, releasing numerous music projects and singles.
Operations Intern
Fort Myers Beach Chamber of Commerce
10.2018 - 03.2020
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Handled administrative and data entry work for staff.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
- Contributed to the successful execution of various initiatives, working closely with cross-functional teams.
- Wrote and revised technical documentation for operational procedures.
- Assisted in the development of new strategies for improving overall organizational performance.
- Played an instrumental role in achieving organization-wide goals through diligent work ethic and commitment to excellence.
- Supported team members in reaching project goals by providing guidance and resources as needed.
- Maintained detailed records of all projects, ensuring timely completion and adherence to established guidelines.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Gathered and documented information about group processes and procedures.
- Participated in the creation of training materials for new hires, facilitating a smooth onboarding process for all employees.
- Helped plan company events such as workshops or conferences aimed at increasing employee engagement while also showcasing recent achievements.
- Continuously sought ways to improve personal skillset through professional development opportunities both within and outside the organization.
- Played key role in organizing company events, ensuring smooth execution and positive feedback.
Barista
Inn Bakery by Gasparilla Inn
10.2015 - 06.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Bachelor of Arts - Entrepreneurship
Florida Gulf Coast University
Fort Myers, FL05-2021
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL05-2019
Skills
- Staff Management
- Staff Training Development
- Inventory Control
- Team Leadership Expertise
- Employee Scheduling
- Vendor Relationship Management
- Financial Reporting
- Customer Retention
- Sales Team Coaching
- Project Planning and Delegation
- Menu and Graphic Design
- Office 365 Certified
Timeline
Assistant General Manager
VidaCann (Planet 13)
06.2021 - Current
Operations Intern
Fort Myers Beach Chamber of Commerce
10.2018 - 03.2020
Professional Vocalist
Self-employed
01.2018 - Current
Barista
Inn Bakery by Gasparilla Inn
10.2015 - 06.2017
Bachelor of Arts - Entrepreneurship
Florida Gulf Coast University
Associate of Arts -
Florida SouthWestern State College
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