Liz Hernandez
Las Vegas,NV
Summary
Proven track record in hospitality management, notably with Hard Rock, where I enhanced guest satisfaction and streamlined operations. Expert in efficient multitasking and exceptional customer service. Energetic Cocktail Server with strong wine, spirit and craft beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Trained in 5 diamond customer service with proven bartending skills.
Overview
21
21
years of professional experience
Work History
Lounge Server
Mirage Hotel & Casino
08.2019 - Current
- Served drinks to guests in lounge area and VIP lounge.
- Streamlined order processing by effectively communicating with bartenders regarding drink orders.
- Prepared and delivered cocktails, wine and liquor.
- Maintained a clean and organized lounge area, ensuring guest comfort and safety.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
Assistant Hotel Manager
Hard Rock Hotel And Casino
12.2009 - 01.2012
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
Front Desk Agent
Mandalay Bay Resort & Casino
07.2005 - 07.2007
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Housekeeping Coordinator
Mandalay Bay Resort & Casino
12.2003 - 12.2004
- Worked with front desk to respond promptly to all guest requests.
- Created detailed reports on housekeeping operations to share with upper management for strategic decision-making purposes.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Education
High School Diploma -
Valley High School
Las Vegas, NVSkills
- Strong Communication Skills
- Efficient multitasking
- Exceptional customer service
- Safety knowledge
- Cash handling expertise
- Safe Food Handling
- High level of Spirit and Cocktail experience
Languages
Spanish
Native or Bilingual
Timeline
Lounge Server
Mirage Hotel & Casino
08.2019 - Current
Assistant Hotel Manager
Hard Rock Hotel And Casino
12.2009 - 01.2012
Front Desk Agent
Mandalay Bay Resort & Casino
07.2005 - 07.2007
Housekeeping Coordinator
Mandalay Bay Resort & Casino
12.2003 - 12.2004
High School Diploma -
Valley High School