Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liz Hernandez

Hialeah,Florida

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Artefacto Aventura
06.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.

Sales Associate

Macy's
09.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Office Assistant

Emilio Flooring Services
04.2019 - 07.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Education

Associate of Arts - Nursing

Miami Dade College
Miami, FL
05.2025

High School Diploma -

Hialeah Gardens Senior High School
Hialeah Gardens, FL
06.2022

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Appointment Scheduling
  • Problem-solving skills
  • Verbal and written communication
  • File Organization
  • Front Office Management
  • Administrative Support
  • Sensitive information handling

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Front Desk Receptionist

Artefacto Aventura
06.2023 - Current

Sales Associate

Macy's
09.2022 - 03.2023

Office Assistant

Emilio Flooring Services
04.2019 - 07.2022

Associate of Arts - Nursing

Miami Dade College

High School Diploma -

Hialeah Gardens Senior High School

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Liz Hernandez