Liz Hulen
Sandy,OR
Summary
Accomplished Global Program Manager with a proven track record at BCD Travel, adept in interdepartmental activity management and financial acumen. Expert in leveraging diverse global market insights to drive strategic growth and profitability, demonstrating exceptional stakeholder management and cross-functional coordination. Skilled in revitalizing underperforming accounts and fostering team development.
Overview
21
21
years of professional experience
Work History
Global Program Manager
BCD Travel
Portland, OR
05.2022 - Current
- Extensive experience across 30 global markets, providing a comprehensive understanding of diverse business regions.
- Skilled in balancing timing, budgets, resources, and client objectives to drive strategy and program execution.
- Proven track record in developing and implementing strategic roadmaps, ensuring alignment with both client and company goals.
- Solutions-focused, with a strong ability to leverage challenges into opportunities for business growth.
- Demonstrated success in generating revenue and increasing profitability across client portfolios.
- Expertise in turning around underperforming accounts, and optimizing their performance for sustained success.
- Active participant in cross-functional task forces and internal initiatives, including leading client calls for BCD Connections.
- Proven ability to collaborate effectively with stakeholders, ensuring clear communication, and timely execution of goals.
- Lead and participated in team calls, contributing to continuous improvement and team development.
- Played an integral role in the hiring and onboarding process for Program Managers, fostering team growth and skills development.
- Developed and maintained an organized project management workbook to track client initiatives, business plans, and key projects.
Multi National & National Program Manager
BCD Travel
Portland, OR
07.2018 - 05.2022
- Implement all-inclusive travel policies that focus on client needs, while maintaining budgets.
- Customize communication plans that focus on traveler engagement and policy compliance.
- Serve as an experienced project manager in implementing new technologies and processes.
- Negotiate cost-saving contracts and manage all outside vendors.
- Analyze the company's travel trends, and strategize savings opportunities.
- Work as a liaison between clients and travel agents, while ensuring customer satisfaction.
- Ensure all service-level agreements are being met in a timely manner.
- Act as a subject matter expert in the travel industry for clients who are new to the industry.
- Strong project management professional and continuation of program management skills, with advanced knowledge in 30 global markets across all regions.
Account Executive
BCD Travel
Portland, OR
05.2017 - 07.2018
- Responsible for the collection and organization of travel data that allows clients to make prudent financial decisions.
- Track and optimize client savings while looking for new opportunities to enhance their travel program.
- Create thoughtful presentations and graphics that reflect strengths and areas of growth within the travel program.
- Team with Global Account Managers and Travel Agents to establish strategic plans for large corporate meetings and conferences.
Executive Administrative Assistant & Office Manager
BCD Travel
Portland, OR
06.2006 - 05.2017
- Bill paying, facility management, office operations, high level of accuracy, and management.
- Strong administrative professional.
- Partner with HR to create a comprehensive onboarding process for new hires.
- Administrative Admin to the Vice President of Global Ticketing.
Intake Eligibility & Records Coordinator, Supervisor
Relay Resources
Portland, OR
01.2004 - 06.2006
- Managed IERC staff of 4 employees
- Completed finger printing, and clearances to GSA Government contracts
- Formalized process and procedures for onboarding of disabled staff into our program
- Supported the development of department budgets annually
Education
Human Resources Certification - Human Resources Management
Portland State University
Portland, OR01.2012
Business Certification - Business Administration And Management
Springdale Job Corps
Troutdale, OR01.2003
High School Diploma -
Corbett High School
Corbett, OR01.2001
Skills
- Interdepartmental activity management
- Effective customer communication
- Profit and loss oversight
- Financial acumen
- Business systems management
- Forecasting input
- Cross-functional coordination
- Stakeholder management
Accomplishments
Circle of Excellence Winner 2024
Timeline
Global Program Manager
BCD Travel
05.2022 - Current
Multi National & National Program Manager
BCD Travel
07.2018 - 05.2022
Account Executive
BCD Travel
05.2017 - 07.2018
Executive Administrative Assistant & Office Manager
BCD Travel
06.2006 - 05.2017
Intake Eligibility & Records Coordinator, Supervisor
Relay Resources
01.2004 - 06.2006
Human Resources Certification - Human Resources Management
Portland State University
Business Certification - Business Administration And Management
Springdale Job Corps
High School Diploma -
Corbett High School
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