Elizabeth (Liz) Jordan
Winter Haven,FL
Summary
Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high volume establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Bartender/Inventory
Clasico Italian Chophouse
02.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Completed liquor inventory counts each week.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender
Bahama Breeze
08.2021 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Key Manager
Dukes Brewhouse
03.2019 - 08.2021
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured restaurant at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL05.2018
Skills
- Organizational Abilities
- Liquor Law Compliance
- Complex Problem-Solving
- Safe Serving Knowledge
- Hospitality and Accommodation
- Engaging Customers
- Servsafe Certified
- Worked with Aloha, Dash, and Focus POS systems
References
Josh Powell 863.512.4989
Will Ferrara 813.244.1950
David Walker 720.569.3508
Wes Ballard 407.569.6761
Timeline
Bartender/Inventory
Clasico Italian Chophouse
02.2023 - 08.2023
Server/Bartender
Bahama Breeze
08.2021 - 02.2023
Key Manager
Dukes Brewhouse
03.2019 - 08.2021
High School Diploma -
Winter Haven Senior High School
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