- Playing Sports: basketball, softball, corn hole
- I enjoy cooking for friends and family gatherings
- Gardening
- Nature Walks
- Team Sports
- DIY and Home Improvement
- I like working with my hands and fixing things
- Crafting and DIY Projects
Elizabeth Ksepka
Claremont,NH
Summary
Experienced with operational process improvements and streamlining workflows for efficiency and managing client interactions and resolving service issues promptly. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success. Utilizing excellent communication skills to foster strong client relationships and ensure satisfaction. Track record of using problem-solving abilities to address client needs and enhance service quality.
Overview
12
12
years of professional experience
Work History
Girl's Basketball Coach
Claremont Middle School
11.2023 - Current
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Enhanced player performance by implementing strategic training sessions and skill development drills.
Operations Specialist
TNG Private Wealth
05.2020 - Current
- Supported the day-to-day operations for financial advisors, completing tasks to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Enhanced team productivity with comprehensive training programs on new software tools.
- Gathered, organized and input information into digital database.
Operations Assistant
Centinel Financial Group
06.2019 - 05.2020
- Email and mail correspondence, input data, monitor client files for compliance, organizing and electronically file client information, developing new ways to be more efficient, create spreadsheets & logs
- Provide support to the Financial Advisor to be able to run their practice as efficient as possible in the highly regulated business
- Solved problems timely and effectively, ensuring customer satisfaction.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
Varsity Track and Field Coach
01.2019 - 05.2019
- Assistant coach to field events, team management of field events, providing a friendly, uplifting, leading & strong team environment
Middle School Basketball Coach
The Rivers School
09.2018 - 05.2019
- Head coach, team management & facilitator of team operations, providing a friendly, uplifting, leading & strong team environment
Game Day Staff
Regis College Athletics
01.2015 - 01.2019
- Game clock, crowd control, live stream and ball person, supervising & training individuals, resulting in a pleasurable athletic event
Administrative Assistant
Washington Central Supervisory Union
01.2013 - 01.2019
- Data entry, customer service, answering phones, computer imaging, inventory, responsible for building and designing financial organizational flowcharts
- Process purchase orders and develop annual list of purchase order accounts
- Provide support to accounts payable and human resources reconcilement leave software to financial system, photocopying, filing, resulting in an organized & accurate work environment for both management and employees
Game Operations & Event Management Intern
09.2018 - 12.2018
- Equipment room management, scheduling for sports team, set up for games, met away teams and brought them to locker room, resulting in a warm & welcoming environment to visiting team members
Marketing & Fan Development Intern
Vermont Lake Monsters
06.2018 - 09.2018
- Managing the marketing team, Social Media Marketing, Satisfying Game Day Clients, Team Store Orders, CHAMP & Player Appearances, Donation requests, Radio Reads, reaching out to National Anthem singers, First Pitch throwers, 7th inning stretch performers, Color Guard, resulting in long-term loyal fans
Q Center Tutor
Regis College
01.2017 - 01.2018
- Statistics and Quantitative Reasoning & Basic Design Tutor, providing knowledge & confidence to every student
Education
BS - Sports Management, Global Business Management Minor
Regis College
Weston, MassachusettsSkills
- Microsoft Word, Excel, Outlook, Power Point
- Thomson Proficiency
- Box Online
- Remote work capabilities
- ThomsonOne
- Office 365 Applications
- Google Applications
- Money handling
- Exceptional communication
- Paperwork processing
- CRM software expertise
- Telephone skills
Accomplishments
- VSADA Student Athletic Leadership Conference 2013
- U-32 Track and Field MVP - 2013, 2014, 2015
- Captain of the U-32 Varsity Basketball team 2015
- North South High School All Star Team Basketball Member 2015
- GNAC Track and Field Championship 2018, 2019
Activities
Regis College Track and Field, 01/01/15, 12/31/19
Interests
Timeline
Girl's Basketball Coach
Claremont Middle School
11.2023 - Current
Operations Specialist
TNG Private Wealth
05.2020 - Current
Operations Assistant
Centinel Financial Group
06.2019 - 05.2020
Varsity Track and Field Coach
01.2019 - 05.2019
Middle School Basketball Coach
The Rivers School
09.2018 - 05.2019
Game Operations & Event Management Intern
09.2018 - 12.2018
Marketing & Fan Development Intern
Vermont Lake Monsters
06.2018 - 09.2018
Q Center Tutor
Regis College
01.2017 - 01.2018
Game Day Staff
Regis College Athletics
01.2015 - 01.2019
Administrative Assistant
Washington Central Supervisory Union
01.2013 - 01.2019
BS - Sports Management, Global Business Management Minor
Regis College
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