Liz LAMPE
Summary
Dedicated and adaptable professional with hands-on experience in medical billing, account reconciliation, and customer service in healthcare and financial settings. Skilled in claim submission, account follow-up, and denial resolution, with a strong understanding of HIPAA compliance and third-party payer regulations. Adept at supporting revenue cycle operations, enhancing workflow efficiency, and providing exceptional service through clear communication and attention to detail. Currently pursuing an Associate Degree in Accounting and completing a Regents Bachelor of Arts at WVU.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
By-Tor Contracting
01.2023 - Current
- Manage account and billing records to support timely, accurate processing in line with regulatory requirements.
- Ensure coordination between field teams and clients while resolving service and scheduling issues.
- Monitor financial workflows and reporting, improving productivity and ensuring transparency.
- Interface with internal and external stakeholders to reconcile discrepancies and maintain up-to-date records.
Deposits Agent - Bank of America
TTEC
09.2021 - 01.2023
- Provided high-volume customer support for account maintenance, payment processing, and troubleshooting.
- Followed compliance procedures and protected customer data in line with privacy and financial regulations.
- Engaged in problem-solving, documentation, and timely follow-up to resolve client issues efficiently.
Client Relations Manager & Designer
Artisan Kitchen & Bath
08.2019 - 09.2021
- Handled account management and billing coordination for remodeling projects.
- Ensured accuracy in customer records, billing cycles, and post-project follow-up for satisfaction and finalization.
Client Relations & Design Specialist
Creative Kitchens
03.2015 - 08.2019
- Maintained client billing systems and tracked invoices, payments, and follow-ups.
- Supported workflow optimization by reconciling financial records with project milestones.
Office Manager & Designer
WVFDC
08.2010 - 03.2015
- Managed payroll processing, financial records, and contractor payments for disaster recovery projects.
- Communicated with internal teams to ensure claims and payments aligned with compliance requirements.
Bookkeeping Office Manager
Dorn Development Group
11.2005 - 07.2010
- Oversaw payroll, A/R, A/P, and general ledger reconciliation for over 100 employees.
- Handled construction permit billing, vendor payments, and report audits.
Client Relations Specialist & Designer
Cape Kitchens
06.2001 - 07.2010
- Managed client financial records and coordinated service operations and subcontractor scheduling.
- Resolved billing discrepancies and facilitated successful project handovers.
Education
Regents Bachelor of Arts (R.B.A.) -
West Virginia University
Morgantown, WV06-2026
Associate of Applied Science - Accounting
New River Community And Technical College
Beaver, WV06-2026
CAS - Bookkeeping
New River Community And Technical College
Beaver, WV06-2025
CAS - Medical Insurance Billing And Coding
New River Community And Technical College
Beaver, WV06-2024
Associate of Science - Paralegal Studies
Florida Metropolitan University / Tampa College
Tampa, FL01.2004
Skills
- Accurate Claim Submission & Payer Follow-up
- Medical Billing & Coding (ICD-10, CPT)
- Denial Resolution & Reimbursement Support
- HIPAA Compliance & PHI Security
- Patient Account Services & Inquiry Handling
- Revenue Cycle Operations & Workflow Prioritization
- Microsoft Office, QuickBooks, and Billing Software
- General Ledger Reconciliation & Transaction Review
- Microsoft Excel, Word, PowerPoint
- QuickBooks, Accounting & Payroll Systems
- AutoCAD (Basic)
- Medical Billing Platforms
- Payer Portals & Claim Systems
Certification
- Certified Nursing Assistant
- QuickBooks Certified
- NYIAD Interior Design Certificate
PROFESSIONAL ATTRIBUTES
- - Excellent written and verbal communication skills
- - Customer-centric and resolution-focused
- - Highly organized with strong time management
- - Adaptable to change and proactive under pressure
- - Committed to confidentiality, accuracy, and continuous improvement
Timeline
Operations Manager
By-Tor Contracting
01.2023 - Current
Deposits Agent - Bank of America
TTEC
09.2021 - 01.2023
Client Relations Manager & Designer
Artisan Kitchen & Bath
08.2019 - 09.2021
Client Relations & Design Specialist
Creative Kitchens
03.2015 - 08.2019
Office Manager & Designer
WVFDC
08.2010 - 03.2015
Bookkeeping Office Manager
Dorn Development Group
11.2005 - 07.2010
Client Relations Specialist & Designer
Cape Kitchens
06.2001 - 07.2010
Associate of Science - Paralegal Studies
Florida Metropolitan University / Tampa College
Regents Bachelor of Arts (R.B.A.) -
West Virginia University
Associate of Applied Science - Accounting
New River Community And Technical College
CAS - Bookkeeping
New River Community And Technical College
CAS - Medical Insurance Billing And Coding
New River Community And Technical College
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