Elizabeth Lieb
Findlay,Ohio
Summary
Top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances client experiences by employing service-oriented behaviors, understanding client desires, and providing client solutions to any issues they may have.
Overview
7
7
years of professional experience
Work History
General Manager
Hampton Inn
08.2020 - 09.2022
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Interacted well with guests to build connections and nurture relationships.
- Handled problematic guests to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Hampton Inn
08.2016 - 03.2020
- Improved guest satisfaction by addressing and resolving complaints promptly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Worked flexible hours across night, weekend, and holiday shifts.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Front Desk Supervisor
Hampton Inn
08.2015 - 08.2016
- Checked guests in out of hotel, made reservations, and processed payments.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Entered and updated sensitive customer information during check-ins and room changes.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Education
Bachelor of Science - Education
The University of Findlay
Findlay, OH05.1993
Skills
- Customer Service
- Active Listening
- Calm and Professional Under Pressure
- Complaint resolution
- Multi-Line Phone Systems
- Professional telephone demeanor
- Data Entry
Timeline
General Manager
Hampton Inn
08.2020 - 09.2022
Assistant Manager
Hampton Inn
08.2016 - 03.2020
Front Desk Supervisor
Hampton Inn
08.2015 - 08.2016
Bachelor of Science - Education
The University of Findlay
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