Liz Liggett-Bunn
Sales Manager/Corporate Trainer/Operations Manager
Grand Junction,CO
Overview
25
25
years of professional experience
Work History
Operations Manager/Call Center Supervisor
CDK Global
01.2021 - Current
- Oversee 2 Team Leads with 24+ Chat agents working with 140+ Dealerships and 13k chats monthly
- Reduced Team chat response time 30+ seconds down to 12 seconds while maintaining high quality chat engagements.
- Collaborate across departments to review daily process & procedures addressing concerns and opportunities.
- Assisted in the development of training materials for Agents, ensuring smooth onboarding process.
CAM Chat Account Manager/Integration
Roadster/CDK Global
01.2021 - 09.2021
- Played a pivotal role in the development and implementation of a groundbreaking conversational Chat Campaign with Live Agents.
- Collaborated with cross functional teams to develop and refine Roadster Express Store Live campaign.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Conducted regular business reviews to track progress and identify areas for improvement.
Performance Manager
TECOBI
09.2019 - 12.2019
- Implementation & Onboarding of 40+ Dealerships
- Initial set up training, remedial training for Dealership Team
- Organize and arrange monthly advertising initiatives and budgets
- Work daily with Dealer Principals, GM, GSM, Internet Sales Managers to seek feedback in order to improve overall KPI & quality results.
BMW Sales Manager
Schomp BMW
10.2014 - 09.2019
- Led a team of 8 Client Advisors into monthly Top Unit Sales/Top PVR $1700
- Train Client Advisors - Oversee Product Training while maintaining Schomp's core values.
- Establish monthly sales goals and oversee KPI leads.
- Collaborate with leadership to determine key opportunities
Client Advisor
Infiniti of Denver
01.2014 - 10.2014
- Work to establish communication for all phone, internet & walk-in clients
- Assist clients with all post sale interactions & ensure proper follow up and communication was maintained
Regional Manager/Corporate Trainer/Marketing Manager
Ensignal Verizon Wireless Premium Retailer
07.2000 - 11.2013
- Establish Monthly Sales Goals & Expectations across Colorado & Wyoming with 2 District Managers for 13 locations.
- Facilitate Sales & New Hire Training by way of Phone, Webinars and In-store training session across 8 states and 80 stores
- Marketing Manager for 50 stores across 5 states, managing 1 million dollar budget
Owner/Operator
Mountain Automotive, Inc.
07.1999 - 11.2002
- Established and supported local B2B Telecommunication Clients
- Managed A/P, A/R, Payroll, Sales Tax for business
- Organized & Manage Customer/Staff install schedule
Timeline
Operations Manager/Call Center Supervisor
CDK Global
01.2021 - Current
CAM Chat Account Manager/Integration
Roadster/CDK Global
01.2021 - 09.2021
Performance Manager
TECOBI
09.2019 - 12.2019
BMW Sales Manager
Schomp BMW
10.2014 - 09.2019
Client Advisor
Infiniti of Denver
01.2014 - 10.2014
Regional Manager/Corporate Trainer/Marketing Manager
Ensignal Verizon Wireless Premium Retailer
07.2000 - 11.2013
Owner/Operator
Mountain Automotive, Inc.
07.1999 - 11.2002