Overview
Work History
Timeline
Generic

Liz Liggett-Bunn

Sales Manager/Corporate Trainer/Operations Manager
Grand Junction,CO

Overview

25
25
years of professional experience

Work History

Operations Manager/Call Center Supervisor

CDK Global
01.2021 - Current
  • Oversee 2 Team Leads with 24+ Chat agents working with 140+ Dealerships and 13k chats monthly
  • Reduced Team chat response time 30+ seconds down to 12 seconds while maintaining high quality chat engagements.
  • Collaborate across departments to review daily process & procedures addressing concerns and opportunities.
  • Assisted in the development of training materials for Agents, ensuring smooth onboarding process.

CAM Chat Account Manager/Integration

Roadster/CDK Global
01.2021 - 09.2021
  • Played a pivotal role in the development and implementation of a groundbreaking conversational Chat Campaign with Live Agents.
  • Collaborated with cross functional teams to develop and refine Roadster Express Store Live campaign.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Conducted regular business reviews to track progress and identify areas for improvement.

Performance Manager

TECOBI
09.2019 - 12.2019
  • Implementation & Onboarding of 40+ Dealerships
  • Initial set up training, remedial training for Dealership Team
  • Organize and arrange monthly advertising initiatives and budgets
  • Work daily with Dealer Principals, GM, GSM, Internet Sales Managers to seek feedback in order to improve overall KPI & quality results.

BMW Sales Manager

Schomp BMW
10.2014 - 09.2019
  • Led a team of 8 Client Advisors into monthly Top Unit Sales/Top PVR $1700
  • Train Client Advisors - Oversee Product Training while maintaining Schomp's core values.
  • Establish monthly sales goals and oversee KPI leads.
  • Collaborate with leadership to determine key opportunities

Client Advisor

Infiniti of Denver
01.2014 - 10.2014
  • Work to establish communication for all phone, internet & walk-in clients
  • Assist clients with all post sale interactions & ensure proper follow up and communication was maintained

Regional Manager/Corporate Trainer/Marketing Manager

Ensignal Verizon Wireless Premium Retailer
07.2000 - 11.2013
  • Establish Monthly Sales Goals & Expectations across Colorado & Wyoming with 2 District Managers for 13 locations.
  • Facilitate Sales & New Hire Training by way of Phone, Webinars and In-store training session across 8 states and 80 stores
  • Marketing Manager for 50 stores across 5 states, managing 1 million dollar budget

Owner/Operator

Mountain Automotive, Inc.
07.1999 - 11.2002
  • Established and supported local B2B Telecommunication Clients
  • Managed A/P, A/R, Payroll, Sales Tax for business
  • Organized & Manage Customer/Staff install schedule


Timeline

Operations Manager/Call Center Supervisor

CDK Global
01.2021 - Current

CAM Chat Account Manager/Integration

Roadster/CDK Global
01.2021 - 09.2021

Performance Manager

TECOBI
09.2019 - 12.2019

BMW Sales Manager

Schomp BMW
10.2014 - 09.2019

Client Advisor

Infiniti of Denver
01.2014 - 10.2014

Regional Manager/Corporate Trainer/Marketing Manager

Ensignal Verizon Wireless Premium Retailer
07.2000 - 11.2013

Owner/Operator

Mountain Automotive, Inc.
07.1999 - 11.2002
Liz Liggett-BunnSales Manager/Corporate Trainer/Operations Manager