Liz Loewenstein
Strategic Customer Success Manager
Miami Beach
Summary
Energized and experienced sales and marketing professional with a proven track record in the digital advertising, creator marketing and SaaS Industries. Skilled in relationship building and networking to cultivate and sustain long-term, mutually beneficial customer connections and revenue growth.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Strategic Customer Success Manager, Enterprise
TRIBE
04.2024 - Current
- Manage account renewals and nurture enterprise partnerships to ensure clients maximize platform value and meet subscription goals.
- Develop strategic growth initiatives, driving revenue through proactive upselling and optimizing campaign performance.
- Collaborate closely with clients & internal teams to ensure smooth platform usage and successful project delivery, while identifying opportunities for expansion.
- Provide hands-on support for clients, including campaign brief building, platform onboarding, creator sourcing and performance optimization.
Client Partner, Enterprise (Retail, CPG & QSR)
Nextdoor
09.2022 - 10.2023
- Forged new advertising partnerships across a list of primarily developmental Fortune 500 advertisers. Key accounts included Fi, Estee Lauder, PetSmart, Diageo, Invisalign & Kohl’s.
- Established Nextdoor’s first-ever globally approved partnership with Diageo, unlocking new revenue opportunities across 200+ Diageo brands worldwide.
- Increased revenue across established business by 24%.
- Secured ~$120K+ in new & incremental business from prioritized accounts and new logo advertisers, such as Fi, Howard’s, Estee Lauder & PetSmart.
Account Manager & Account Executive
Vevo
01.2017 - 01.2022
- Prospected & closed new business while managing a large portfolio of Tier A clients. Instrumental in fostering relationships internally & externally.
- Developed a book of business from the ground up, independently bringing in $4.8MM of primarily local media spend from independent agencies & advertisers across mid-mid-market in the Midwest.
- Built a uniquely indestructible set of business through smart & strategic sales tactics, high profit margins and client diversity, which led to a promotion to Account Executive after 3 years of employment.
- Managed a large portfolio of top brands as an Account Manager, across numerous verticals, accumulating over $14MM in media spend.
Sr. Account Manager
RhythmOne
01.2012 - 01.2016
- Provided top-line support to Midwest sales teams and served as the day-to-day contact for our agency clients.
- Responsible for media plans throughout the campaign lifecycle; including proposal development, implementation, campaign optimizations & analysis.
- Managed multiple $1MM+ upfront accounts, including Kraft, Wrigley, and Proctor & Gamble.
- Worked with Ad Operations to monitor campaign delivery, ensure full revenue recognition & client satisfaction; worked with Research to proactively upsell & educate my client roster.
- Secured $250K+ in incremental revenue each year across various accounts & verticals through excellent client service.
Digital Media Associate
Starcom MediaVest Group
01.2011 - 01.2012
- Planned, negotiated, and managed digital media campaigns for Wrigley & Nintendo.
- Evaluated partner proposals & developed strategic client tactical recommendations.
- Analyzed, executed, & optimized online acquisitions; trafficked campaigns & provided detailed analysis and optimization to client for mid and post-campaign performance.
- Managed vendor relationships, custom creative executions & billing processes.
Education
B.A. - Journalism, Advertising & PR
Indiana University
Bloomington, United States 01.2007 - 01.2011
Skills
- Digital Media/Advertising
- Sales
- Writing & Communication
- Strategic Planning
- Organization
- Customer service & Customer retention
Timeline
Strategic Customer Success Manager, Enterprise
TRIBE
04.2024 - Current
Client Partner, Enterprise (Retail, CPG & QSR)
Nextdoor
09.2022 - 10.2023
Account Manager & Account Executive
Vevo
01.2017 - 01.2022
Sr. Account Manager
RhythmOne
01.2012 - 01.2016
Digital Media Associate
Starcom MediaVest Group
01.2011 - 01.2012
B.A. - Journalism, Advertising & PR
Indiana University
01.2007 - 01.2011
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