Liz Marie Oquendo
Coral Springs,Florida
Summary
Veteran Billing Director focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.
Overview
16
16
years of professional experience
Work History
Director of Billing
Robertson, Anschutz, Schneid, Crane & Partners
01.2017 - Current
- Managing 6 billing divisions across 16 states with a total of 50 employees
- Improving, monitoring and enforcing billing policies and procedures
- Developing, monitoring and reporting on periodic KPIs related to billing functions
- Working closely with Senior Developers and Business Intelligence team to review implementation setup and to develop major application enhancements and upgrades
- Participating in UAT testing and assisting with optimization of stored procedures and exception handling processes
- Maintaining rules for item code mappings accuracy to be used for a variety of electronic invoice delivery methods
- Serving as customer liaison for invoicing disputes by reviewing all claims for completeness, reasonableness of charges and appropriateness of billing codes
- Working on ad hoc business operations projects and assisting with other corporate initiatives to improve firm performance on client scorecards.
Billing Manager
Robertson, Anschutz & Schneid
01.2012 - 01.2017
- Defining and improving processes designed to advance team productivity
- Overseeing and streamlining processes within the Billing department including developing a working knowledge of all functional areas that impact billing processes.
- Interceding to resolve any billing concerns that may impact time entry reviews, invoice creation and other billing support functions
- Ensuring departmental team goals are met
- Improving firm's billing scorecard percentages by 17%
Foreclosure Post Sales Supervisor
Phelan, Hallinan LLC
03.2011 - 01.2012
- Supervising staff successfully, utilizing effective communication skills and dynamic interpersonal skills
- Reviewing accounts to obtain certificate of title from foreclosure auctions and communicating with the county clerk of courts for resolutions on active matters.
Foreclosure Post Sales Team Lead
David J. Stern Law Offices
10.2007 - 12.2010
- Performing all tasks necessary to maintain current and accurate account information in each of the appropriate case management systems
- Preparing motions to request sale proceeds/funds from court registry
- Processing third party foreclosure sale funds and disbursing amounts owed to the bank, the firm and refunds to the mortgagors.
Education
Degree in Mathematics Education -
Broward College
Ft. Lauderdale, FL01.2009
Skills
- Team Direction
- Training and Mentoring
- Project Management
- Prioritizing and Planning
- Invoice Processing
- Quality Assurance
- Data Analysis
- Internal Controls and Reporting Systems
Cellphone
(954) 504-2774
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Billing
Robertson, Anschutz, Schneid, Crane & Partners
01.2017 - Current
Billing Manager
Robertson, Anschutz & Schneid
01.2012 - 01.2017
Foreclosure Post Sales Supervisor
Phelan, Hallinan LLC
03.2011 - 01.2012
Foreclosure Post Sales Team Lead
David J. Stern Law Offices
10.2007 - 12.2010
Degree in Mathematics Education -
Broward College
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