Liz Martino
East Flat Rock,NC
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
7
7
years of professional experience
Work History
Event Coordinator
Highland Lake Inn & Resort
02.2024 - Current
- Delivered personalized attention to each client, fostering trust and confidence.
- Coordinated schedules and timelines for 2-5 events per week.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Designed custom floor plans and seating arrangements to optimize guest experience.
- Drafted event contracts and other documentation for review with clients and to obtain signatures.
- Brainstormed and implemented creative event concepts and themes.
- Employed social media platforms effectively to promote upcoming events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Leveraged strong organizational skills to manage multiple projects simultaneously while meeting tight deadlines under pressure.
- Collaborated with cross-functional teams to create memorable experiences for each event.
- Conducted thorough venue inspections, ensuring optimal alignment with client preferences and requirements.
Pet Care Associate
You Work, I'll Play Dog Daycare And Training
07.2022 - 02.2024
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service for approximately 10-20 customers per day through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Trained animals in behavioral compliance or other special routines or commands.
Administrative Office Manager
Combat Performance LLC
05.2020 - 07.2022
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Assisted with marketing and promoting of classes and services with 3-5 social media posts a week.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Box Office Representative
Flat Rock Playhouse
03.2017 - 05.2020
- Greeted approximately 20 customers per day with a smile and provided friendly, knowledgeable service.
- Supported management in analyzing sales trends, adjusting strategies based on customer feedback and market demands.
- Ensured all financial transactions were accurately recorded, contributing to precise revenue tracking and reporting.
- Expedited wait times during peak periods by processing approximately 30 transactions quickly while maintaining accuracy.
- Enhanced customer satisfaction by offering tailored recommendations for upcoming events based on individual preferences.
- Developed strong knowledge of venue layout, pricing structures, and event schedules for optimal customer assistance.
- Utilized computer software systems for ticketing processes, maintaining proficiency in relevant technology platforms.
Education
Bachelor of Arts - Theater Arts
Converse University
Spartanburg, SC12.2015
Skills
- Event Planning
- Project Management
- Time Management
- Event Marketing
- Social Media Management
- Social Media Promotion
- Logistics Management
- Guest Relations
Timeline
Event Coordinator
Highland Lake Inn & Resort
02.2024 - Current
Pet Care Associate
You Work, I'll Play Dog Daycare And Training
07.2022 - 02.2024
Administrative Office Manager
Combat Performance LLC
05.2020 - 07.2022
Box Office Representative
Flat Rock Playhouse
03.2017 - 05.2020
Bachelor of Arts - Theater Arts
Converse University
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