Liz Meyers
East Hampton,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, mentoring, and morale-building abilities to enhance employee engagement and boost performance.
5 plus years of training in alternative healing modalities as well as effective compassionate communication skills.
Overview
8
8
years of professional experience
Work History
Healing Arts Manager
Esalen
08.2019 - 08.2023
- Managed a team of 30 to 40 massage practitioners, alternative therapists, and bathhouse attendants over the course of 5 years
- Navigating all the changes during closures and rebuilding the department amongst COVID protocols and shifts
- Held monthly full-team meetings and weekly one-on-one sessions with core staff to share feedback, address areas of improvement, and express their value to the company.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Scheduling, forecasting, reporting, guest services, and front office support as well as organizing events and outreach
- Working with donors and guests individually to enhance the guest experience and implement valuable feedback
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Implemented policies and standard operating procedures for continuous improvement
- Experience in Retreat Guru, Mindbody, and all things Google Drive
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Demonstrated excellent communication skills when interacting with guests from diverse backgrounds and cultures.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained a professional, organized, and safe environment for employees and guests
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Attended workshops and training involving non-violent communication, enneagram, gestalt, and diversity & inclusion.
- After receiving my facilitator certification in Relational Gestalt, a presence-based awareness practice, I taught the community and offered classes for guests.
Cabins Steward
Esalen
10.2018 - 08.2019
- Worked closely with supervisors, directors, and the department to brainstorm ideas, discuss strategies, and resolve any issues that arose.
- Responded to customer requests in person and provided effective answers to their questions and inquiries.
- Collaborated with team members to maintain consistently high cleanliness standards across campus.
- Maintained inventory of supplies and amenities, replenishing items as needed for guest comfort.
- Participated in ongoing training programs provided by the company, constantly expanding knowledge of best practices.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Cross-trained with the Healing Arts department, assessed their current needs, and eventually wrote up a proposal to address those needs. This led to me being hired as the manager of that department.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Utilized strong organizational skills to manage workload effectively
- Coordinated with other departments ensuring smooth operations and guest satisfaction.
Operations Manager
French Presse Linens
05.2015 - 01.2018
- Helped build a successful client base and customer relationships during the shop's opening.
- Supported In-store guest-facing as well as online sales
- Improved operational efficiency through budget control, customer account management, scheduling, and meeting facilitation.
- Assisted with purchasing and merchandising, collaborating closely with vendors and customers.
- Developed and implemented strategies to maximize customer satisfaction.
- Maintained up-to-date business operations as well as positive and negative impacts
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Administered budgeting, financial operations and payroll activities to effective business accounting
- Implemented policies and standard operating procedures for continuous improvement.
- Developed systems and procedures to improve operational quality and team efficiency.
Skills
- With over 20 years of experience in customer service, including 10 years in management, I have extensive experience in guest-facing roles as well as leadership
- During my time at Esalen Institute, I have spent the last five years undergoing continuous training in Relational Gestalt, leadership training, presence-based communication, and meditation
- Experience working across departments
- Navigating the challenges of re-opening a business, including a "hands-on" department, during a global pandemic
- A strong focus on staff development, recruitment, and retainment skills
- Strong team Leadership skills
- Adaptable, dependable and proactive
- Strong networking and communication skills, in-house and guest-facing
- A strong attention to detail, attentive and intuitive
Timeline
Healing Arts Manager
Esalen
08.2019 - 08.2023
Cabins Steward
Esalen
10.2018 - 08.2019
Operations Manager
French Presse Linens
05.2015 - 01.2018
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