Liz Mohr

• Accountable for all Ambulatory Implementation program objectives.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Budgeted for resources and billing within care delivery organization parameters, coming in within budget on three separate projects..
• Directed staff and managed project capital budget for 20 employees.
• Established and maintained processes and playbooks for implementation projects across all specialties.
• Developed tracking process for specialty workgroups and support assignments.
• Created decision tracker for requests made outside of standard scope of implementation, increasing efficiency of optimizations by 25%.
• Compiled data highlighting key metrics to report information, determine trends and identify methods for improving build results.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes including 100% on time go-live for three separate care delivery organizations.
• Onboarded new employees with training and new hire documentation.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Prepared and recommended long-range plans for development of department personnel.

• Accountable for national Epic Optimization, Release Cycle, and Community Connect program objectives.
• Built and implemented new optimization tracking tools including:

o Google Tables development for two separate team.

o Google sheets calculator for automation of capacity and throughput.

o Weekly and Monthly Status Reports for market and national leadership.

• Reduced utilization of additional tools and tracking systems by 50%.
• Introduced transparency and weekly structure to optimization meetings.
• Influenced multiple groups and markets for change while not being direct part of their leadership structure.
• Conducted multiple training sessions and presentations for all users to introduce new structure and processes.
• Established cadence of weekly partnership calls with peers and experienced users to gather hands-on expertise and ideas for improvements.

• Led team of remote employees responsible for build, implementation, and Go Live support for all Ambulatory Affiliates and Community Connect partners.
• Successfully directed and managed project milestones and deliverables for all affiliate and community connect projects.
• 150+ outpatient departments built, coordinated, and supported for Go-Live.
• Established and maintained staffing schedules for 17 analysts.
• Led Ambulatory command center for four weeks of support for each project.
• Created specialized support documents with details for support staff success.
• Led project build for first Ambulatory FQHC implementation at UCHealth.
• Closely collaborated with project members to identify and quickly address problems.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Created structured execution documents for build strategy and technical dress rehearsals.
• Oversaw IT department operations and training for implementation employees.
• Managed Ambulatory Security team on end user access security needs.

• Worked as Emergency Department Technician at both Memorial Central Hospital and then at University Hospital.

o Managed patient experience for duration of emergency department patient visits, averaging over 75 patients per shift.

o Assisted physicians and nurses with performing medical procedures, including examinations, minor surgical interventions, orthopedic treatment, and resuscitation.

o Performed technical procedures as delegated including establishing IV access, collecting specimens, providing wound care, transporting patients, performing ECGs and vital statistics/telemetry monitoring.

• Analyst and implementation specialist:

o Designed, built, tested, implemented, and supported information technology solutions to meet operational, technical, and clinical needs.

o Worked closely with customers to document requirements and communicate effectively with customers and peers to implement changes.

o Responsible for managing the design, delivery, and in-person training and support of new clinics and hospitals to include six new ambulatory clinics and support for the launch of a new hospital.

o Worked directly with physicians, providers and staff assuring optimal use of Epic through evaluation, training, system design and/or workflow design.

• Delivered exceptionally high levels of professionalism and support to each client, upholding company's commitment to service.

• Managed diverse team of consultants and analysts to deliver accurate and effective compensation targets on monthly basis for 5-state region.
• Coordinated over 10 monthly projects simultaneously while under fast paced and high expectation environment.
• Provided timely and actionable business intelligence to regional leadership.
• Created and delivered monthly retail compensation training to new hire classes.
• Researched compensation concerns for retail, indirect, business-to-business, and data channels, including research for channel directors.
• Provided tailored weekly and monthly development sessions for each direct report.
• Developed retail staffing models based on various factors including wait times, quantity and type of orders, time required to complete orders, and location of store.
• Created and provided analysis/reporting for Regional Presidents quarterly market review.
• Delivered quantifiable improvements in several key programs.
• Maintained Marketing Seeding Programs - over 400 users.
• Created Staffing Efficiency – 25% reduction in inefficient overhead by staff realignment.
• Quota Attainment – Most accurate in 12-state area, 4 years running.
• Retail Distribution – Increased coverage of retail distribution by adding 10 indirect locations.

• Created and delivered monthly market specific customer experience and loyalty initiatives, as well as overall region results, to all levels of leadership.
• Actively participated in weekly channel leadership meetings.
• Provided marketing initiatives to help support customer experience, including “Armed Services Day,” Retail District Manager NPS business cards, Retail CULTURE, Retail NPS ribbons and regional positioning statement for NPS.
• Created deep dive format and incorporated learning tools to help leaders look at customer experience in more effective ways, resulting in average 3 hours of time saved from producing presentations.
• Provided NPS Advanced Search webinar training to all Indirect Account Managers and District Managers, including providing detailed step-by-step guide, resulting in approximate time savings of 1.5 hours per week and per market review.
• Established and maintained monthly market share presentations.
• Created structured backfill plan and documentation to support backfill.

• Selected by West Area leadership to be project manager for transition and replacement of over 600 contracted employees across 11 states.
• Coordinated and reported to leadership on 672 headcount reduction, 448 headcount transitioned to internal roles, 136 transitional headcount over budget hires and 113 headcount relocations.
• Created and delivered technical training for over 2000 employees.
• Maintained project plan and verification of headcount budget with each region’s staffing lead.
• Communicated policy changes efficiently and effectively, while driving timely results.

• Managed monthly affiliate Flextronics budget of $812,000 for support in 5-state region.
• Implemented consistent overtime analysis process resulting in average savings of $3,500 per month from August 2007 – May 2009.
• Created technician efficiency report to better utilize current staffing and save potential $17,400 ($5800 per head) per month.
• Created initiatives to drive customer experience up 26pp from January 2009 to December 2009.
• Drove increase of 33% in renewal and add-line growth.
• Created new methodology for data sales targets resulting in $14,600 in monthly data revenue and national implementation in Flextronics Contract.
• Maintained and facilitated environment of cohesive partnership with Flextronics.
• Created and maintained Technical Training for all non-Flextronics locations within 5-state region.