Liz Muniz
Fort Myers,FL
Summary
Dynamic and results-oriented professional with a proven track record at RaceTrac Petroleum Inc., where I enhanced store sales and fostered a positive work culture. Skilled in customer service and engagement, I excel in problem-solving and team leadership. Demonstrated ability to boost customer satisfaction and operational efficiency through innovative strategies and exceptional service standards.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant Trainee
High School Graduate
08.2010 - 05.2011
- Enhanced patient comfort by providing compassionate and attentive care.
- Developed strong rapport with patients through active listening and empathetic communication styles during one-on-one interactions.
- Delivered exceptional patient care under the supervision of skilled nursing staff members during clinical rotations at various facilities.
- Supported rehabilitation efforts by assisting with range-of-motion exercises and ambulation training.
- Transported patients between rooms and appointments or testing locations.
- Assisted with daily living activities for improved patient wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained a clean, organized, and safe environment for patients and staff members.
Barista /Pastry Baker
Dunkin' Donuts
10.2013 - 09.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Assistant Store Manager
RaceTrac Petroleum Inc.
08.2014 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FL05-2011
Skills
- Problem-solving
- Customer experience
- Customer service and engagement
- Attention to detail
- Team building and leadership
- Time management
- Verbal and written communication
- Work ethic and integrity
- Reliability and punctuality
- Client relationship building
- Supervisory experience
- Organization skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursPaid time offPaid sick leave401k matchCareer advancementQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Assistant Store Manager
RaceTrac Petroleum Inc.
08.2014 - 12.2024
Barista /Pastry Baker
Dunkin' Donuts
10.2013 - 09.2014
Certified Nursing Assistant Trainee
High School Graduate
08.2010 - 05.2011
High School Diploma -
East Lee County High School
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