Summary
Overview
Work History
Education
Skills
Timeline
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Liz Navarrete

Burbank,CA

Summary

Positive and diligent Property Manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 17 years of property management experience paired with goal-oriented and performance-minded approach. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

8
8
years of professional experience

Work History

District Manager- Multiple Sites

Cirrus Asset Management
09.2021 - Current
  • Implemented strategic measures for invoice management
  • Played a key role in customer retention through effective communication and problem-solving
  • Contributed to the company's growth by maximizing occupancy rates
  • Demonstrated strong leadership skills in managing and motivating staff
  • Ensured smooth operations across all sites, enhancing customer satisfaction and company reputation
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Kept properties in compliance with local, state, and federal regulations.
  • Enhanced invoice accuracy and resident communication, boosting retention and satisfaction rates
  • Pioneered innovative leasing strategies to maximize occupancy and revenue growth
  • Cultivated a supportive team environment, leading to improved employee morale and performance
  • Analyzed budget variances to identify financial discrepancies and implement corrective actions
  • Streamlined resource allocation, enhancing operational efficiency and cost savings
  • Drove initiatives that resulted in a 10% increase in overall site productivity.
  • Supervised 1-3 properties to enforce high-quality standards of operation.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Community Manager

Waterton
05.2018 - 09.2021
  • Steered a team of 6, fostering a collaborative work environment
  • Conducted property tours, showcasing community features
  • Leased residential units, meeting occupancy targets
  • Delivered exceptional customer service, enhancing resident satisfaction
  • Led a team of 6, boosting lease rates by enhancing customer service and optimizing tours
  • Fostered team spirit to improve leasing processes and customer interactions, enhancing unit turnover
  • Reimagine client engagement strategies, significantly elevating community satisfaction and retention
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Oversaw operational details to ensure seamless property tours and high-quality tenant service
  • Implemented creative leasing tactics that increased occupancy rates and strengthened community relations
  • Devised new community initiatives, boosting resident engagement and loyalty
  • Introduced digital tools for tenant interactions, enhancing communication efficiency
  • Mentored junior staff, enhancing team capabilities and service delivery
  • Monitored budget compliance, optimizing operational costs and resource use
  • Streamlined lease documentation, reducing processing time by 20%
  • Pioneered virtual reality tours, increasing engagement by 30%
  • Enhanced staff training, improving team efficiency and morale.

Assistant Property Manager

Waterton
06.2016 - 08.2018
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Posted policies and rules in common areas for tenant review.
  • Kept properties in compliance with local, state, and federal regulations.

Education

High school diploma -

Westside Alternative Program
Marina del Rey, CA
05.2002

Skills

  • Team Management
  • Management
  • Budgeting
  • Computer Networking
  • Yardi
  • Customer Service
  • Live Chat
  • Sales
  • Leadership skills
  • Strategic Planning
  • Financial Management
  • Budget Management
  • Property Management
  • Property Leasing
  • OneSite
  • Conflict Management
  • Supervising Experience
  • Time Management
  • Leadership
  • Communication Skills
  • Bilingual
  • Spanish
  • English
  • Microsoft Excel
  • Computer Skills
  • Interviewing
  • Microsoft Office

Timeline

District Manager- Multiple Sites

Cirrus Asset Management
09.2021 - Current

Community Manager

Waterton
05.2018 - 09.2021

Assistant Property Manager

Waterton
06.2016 - 08.2018

High school diploma -

Westside Alternative Program

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Liz Navarrete